Windows Server Active Directory

Curtis Dietrick

Cary, NC ***** – 919-***-**** – ********@*****.***

Senior Systems Administrator

Program Management

Network Design

Technical Troubleshooting

Project Management

Quality Assurance

Disaster Recovery

Change Management

Server Optimization

Cross-Team Collaboration

Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality, security, and efficiency.

Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success.

Adept troubleshooter continually focused on identifying, isolating, and resolving technical issues.

Strong knowledge and comfort within Security, Virtualization (VMware), SAN & NAS storage technology (NetApp), Windows Server (2003,2008,2012), Cisco OS (Switches, Firewall), Endpoint protection, Linux server, and all peripheral processes.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Career Progression

Hewlett Packard Enterprise (DXC) Raleigh, NC July 2016 - July 2017

IT Systems Engineer – Data Center System Support

Provide primary system engineer, configuration, and troubleshooting for our client’s systems, including VMware vSphere, HP and Dell Servers/Blades. Plan, install, build, manage, support, configure and test server infrastructure components and connectivity.

Systems Engineer: Revised and implemented VM storage policies to increase flexibility and reduce downtime

Provisioned and deployed virtual Windows servers as requested by clients

Packaged Windows Server patches and deployed them to servers during scheduled maintenance windows

In processing for US Secret Clearance; incomplete at the time of layoff

RALEIGH-WAKE COUNTY EMERGENCY COMMUNICATIONS CENTER Raleigh, NC Oct 2014 – July 2016

Senior Systems Administrator

Provide primary system administration, security, configuration, and troubleshooting for the public safety systems, including Motorola Printrak CAD, Symantec Endpoint protection, VMware vSphere, NetApp Storage and Cisco Unified Computing System (UCS). Plan, install, build, manage, support, configure and test security, server infrastructure components and connectivity.

Participate in Department of Homeland Security (DHS) cyber preparedness exercises.

FEMA certified: Incident Command System (ICS-100); Single Resources and Initial Response, Action Incident (ICS-200); National Incident Management System.

NC Division of Criminal Information (DCI) certified.

Performed threat assessments, penetration testing, and security audits.

Researched, acquired and deployed ADSelfService password recovery/reset software on the domain.

Upgraded Infrastructure Monitoring Systems. (Spiceworks, WhatsUp Gold, SolarWinds, CATTools, Splunk, Nagios).

Symantec Endpoint Protection migration from version 11.05 to 12.1. Created new

policies and deployment packages and methodologies.

Upgraded SAP Business Objects enterprise reporting platform back-end.

Primary Windows Active Directory administrator: AD, DNS, LDAP, DHCP, Group Policy, WINS

Technical Lead Mobile Area Routing and Vehicle Location Information System.

Administered IDS and IPS devices.

Monthly Windows server and desktop patching via Windows Server Update Service (WSUS)

Intranet server, Cisco routers, switches, ASA Firewall, wireless access points, and email administration.

Supported a warm DR site with full capabilities.

Emergency Planning: Support disaster recovery and Continuity of Operations plans and drills.

Operations Management: Primary Windows Active Directory administrator for the 911 center: 95% virtualized server operations from installation, upgrade, and monitoring

Quality Assurance: Monitor analytics, events, and alerts to identify threats through hosts logs and network monitoring tools

AJINOMOTO NORTH AMERICA Raleigh, NC Aug 2011 – Oct 2014

Computer Systems Administrator

Delivered essential computer systems and support for Biochemical engineering, sales, and production teams in an international corporation.

Data Security: Maintained data integrity and disaster readiness with scheduled backups and VM snapshots.

Operations Management: Manage all on site installation, repair, maintenance and test tasks; Diagnose errors or technical problems and determine proper solutions; comprehend user requirements and make appropriate recommendations.

Quality Assurance: Responsible for the remediation of all malware or viruses found on computers attached to our corporate network.

Utilized VMWare ESX environment to host production and test servers.

Provided email services to end-users with Microsoft Exchange servers.

Handled all major or minor PC repair issues that included virus and spyware removal

Improved wireless connectivity and coverage with Cisco WLAN controllers and access points.

Supported McAfee Anti-Virus by pushing recommended updates and patches out to end users also scheduling Virus scans.

Supported Microsoft desktop applications including MS Exchange/Outlook/Active Directory.

Replaced an aging HP SAN with EMC VNX storage to ensure system stability and availability.

Deployed laptops and mobile phones with required disk encryption. Removable USB drives also had mandatory encryption.

Worked with Active Directory (AD) management including forest and domain trust, operation master roles, domain controllers, group policy design, password policies, and PKI.

Lead the process of replacing all Windows XP and older operating systems with Windows 7.

Copied Cisco switch configuration to new switches and retired out-of-warranty equipment.

Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Performed scheduled server and hardware maintenance tasks as outlined in recurring task assignments.

Periodically tested disaster recovery processes to ensure data backup integrity.

Cleaner’s Supply Inc Conklin, NY May 2008- July 2011

Junior System Administrator

Provided exceptional support to end users throughout the company. Assisted the Lead System Administrator and Program Analyst with infrastructure and networking tasks.

Efficiency & Quality Improvements: Prioritized and responded to help desk tickets in a timely and professional manner. Root cause analysis performed on recurring issues and steps taken to eliminate the source.

Queried end users for desired improvements that would enable them to be more efficient

Innovation: Implemented virtual desktops to reduce the cost of PC maintenance and minimize user downtime.

Configured server roles for Microsoft Server 2003 and 2008, such as IIS, printer services and SQL database hosting.

Hodgins Engraving Batavia, NY 2003- Mar 2008

IT Help Desk

Maintained computer hardware and software applications for office staff and graphic design personnel. Windows and Mac server administration.

System Administration: Monitored and patched both Windows servers and an Apple Mac server to ensure operation and security.

Systems Management: Configured and maintained Windows 95, 98, 2000, and Mac. Workstations, Microsoft Office applications including set up, installation, configuration, and maintenance.

Data Security: Maintained weekly, monthly and quarterly tape rotation schedules.

Proficient Technologies

Applications & Operating Systems:

VMware (vCenter, vSphere ESXi,5.5,6.0, Horizon View, and Workstation), Windows Server 2005, 2008, 2012, Active Directory and Group Policy Management, WSUS, VDI Configuration and Management (Horizon View), Red Hat Linux Administration, Joomla Web Publishing, Apache Web Server Administration, Microsoft SQL 2008, 2012, Helpdesk and Ticketing Software (Spiceworks), Nagios network monitoring

Network/Security Hardware & Software

Cisco Switch Configuration, CatTools Configuration Management, Web Filtering and Proxy Server Administration, Packet Capture (Wireshark, Ethereal), Syslog Server (Splunk v6.3, Kiwi), Netflow Collection (WhatsUp Gold), Symantec End Point Protection, Malwarebytes, McAfee, Cisco UCS

Education and Certifications

Associates of Science, Computer Information Systems

Genesee Community College – Batavia, NY

Certifications

Red Hat Certified System Administrator (RHCSA), 2017 CompTIA Network+ (Network+), 2007 Microsoft Technical Associate, Windows Server Administration (MTA), 2016 DCI (Division of Criminal Information)

Professional Development

MCSE Windows Server 2012 Course (20-410 through 20-414), 2014 CBT Nuggets SCCM 2012, 2016

eDX Linux Course, 2015 xHTML & CSS (Wake Tech CC), 2012

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