Data Entry Customer Service

RONDA PENA

**** * **** ******, **** ***, Greeley, CO 80634 phone: 970-***-****

Objective: To obtain a position with a company that will allow me to utilize my extensive background in office administration as well as my education in accounting and finance.

SUMMARY

Excellent telephone manner

Working knowledge of MS Office 2010

Accounts Payable and Receivable

General knowledge of accounting principals

Organized and dependable able to see a project through to the finish

Computer proficient in Word Perfect, Peach Tree accounting software and QuickBooks, Outlook, Excel

RELEVANT EXPERIENCE

Accounts Payable/Receivable – 5 years

Edited case paperwork, scoped and obtained law records

Able to adapt to an every changing environment while maintaining my performance metrics

High volume data entry, maintaining 200 plus cases to completion

Leading and coaching a team of CSR’s

Building client-base, ensuring store success through great customer service, planning marketing strategies, and communication with my team

Bookkeeping, reconciling receivables, bank statements and handling large amounts of cash on a daily basis

WORK EXPERIENCE

2008 – 2016 Keypoint Government Solutions - Investigations Tech

Edited case paperwork, scoped and assigned cases, obtained court and law records, extensive data entry, mentored and trained new employees, able to adapt to an ever changing environment while maintaining my performance metrics.

2007 – 2008 EZ Money Corporation – Store Manager

Achieved positive relationship with the customer through great service, Managed day to day activities of the store and meeting corporate goals through marketing and communicating with my team.

EDUCATION

Bachelors of Science - Technical Management - DeVry University – 2009

Associate of Science – Accounting – Laramie County Community College - 2003

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