Customer Service
Resume:
Jacari Howell
****-*** ***** ****** ****** Graham NC 27253
************@*****.***
Professional Customer Service Representative offering proven experience providing customer support in busy call center environments.
EXPERIENCE:
Levolor Blinds and Shades High Point, NC Customer Service Representative
April 2016- PRESENT
Manage customer inquiries, complaints, billing questions and payment extension/service requests
Expert in customer conflict resolution
Coordinates with internal partners in accounting, field services, new business, operations and consumer affairs divisions
Email and record feedback from customers
Full knowledge of SAP
Conduit Global McLeansville, NC Wireless Representative
May 2014 - September 2015
Provided customer service to 75 customers of Prepaid Verizon Wireless daily
Evaluated customer inquiries
Maintained, noted and, updated all account information balances and account changes
Offered solutions and recommendations to customers case
Conduit Global McLeansville, NC Tier II Technical Support Agent
Identified sources and trend of technical problems to prevent future occurrences
Diagnosed problems through troubleshooting skills, research, and isolation steps
Recorded all client inquiries including initial call and incident resolutions
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