Customer Service Personal Assistant

**** *. ****** **, **** ***, PHOENIX, AZ *****

623-***-**** ****************@*****.***

DAVID MORRIS

PROFESSIONAL PROFILE: A RELIABLE SELF STARTER; QUICK LEARNER; VERSATILE SKILL SET WITH EXPERIENCE IN CUSTOMER SERVICE, TECH SUPPORT; ON AIR PERSONALITY

SUMMARY OF QUALIFICATIONS

Customer Service,

Tech Support,

On air personality,

Radio Production Assistant, Personal Assistant.

EMPLOYMENT

05/14 - 06/17 Personal Assistant/Caregiver - Ms. Kathy Caddell. 190 Shenandoah Blvd. Barberton, OH 44203. Attending to my Aunt as her Personal Assistant/Caregiver. Preparing meals, shopping, scheduling various services such as cable, phone, automotive repair, etc. Transporting Ms. Caddell to her many monthly doctor's appointments. Washing her vehicle once per week.

11/2013-04/2014 Tech Support - Customer Service, Stream International; 2415 East Camelback Rd. Ste 1090, Phoenix AZ- Answering a large volume of calls in a call center environment, Trouble shooting Sirrus XM Radios.

03/2011-07/2013 Producer/Co-Host - NBC Radio - 1260 AM; Responsible for co-hosting two daily talk radio shows and producing three more. Production duties included finding relevent daily and recurring audio clips, music and content for all five daily shows I was a part of. Answering “call-in” line and screening callers for on-air use. Recording all shows, burning them to a disc and labeling for future playback should live broadcast equipment fail. Extensive computers.

05/2005-06/2010 On Air Personality - Riviera Broadcast Group/KEDJ “The Edge” 103.9 FM; 712 East Camelback Road, Phoenix AZ. On air personality, production assistant. Playing music, taking requests, notating commercial logs which are legal documents and adhering to all FCC broadcast regulations. Extensive computer and software programs.

06/1997-10/1998 Annual Redemptions Inc. - Customer Service/Sales -Austintown, OH. Making a large number of outbound calls to customers who had previously made donations to various charitable organizations (March of Dimes, JDA, Cancer Association, etc.). Calls were not intended to collect monetary donations but rather, to ask the potential customers if they would mail 10 letters to known persons asking those persons to make donations .

01/2001-12/2004 Western Exterminator Company. Service Tech/Sales - 618. N. 24th St. Phoenix, AZ. 602-***-****. Responsible for scheduling, servicing and selling pest control service to a customer base of 300+ customers. Same customers every month, bi-monthly or quarterly depending on customer needs. Responsible for keeping around 300 customers on my route by selling new service when previous customers cancelled. Responsible for company truck which I was allowed to bring home every night.

?/1996 - ?/1996 (six or seven months)

MCI Phoenix, AZ Customer Service/Sales - Making a large number of cold outbound telephone calls to perspective long distance customers in order to get them to switch long distance carriers.

EDUCATION

10/2004-05/2005 Academy of Radio and Television, 4914 East McDowell Road, Ste 107, Phoenix AZ GRADUATED WITH HONORS

REFERENCES

Krystal Sinclair (former classmate at the Academy of Radio and Television) 623-***-****

Kathy Caddell (Aunt) 330-***-****

Teresa Ryan (former co-worker at Stream International) 623-***-****

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