Quality Assurance Engineer

PATRICK L. BARBER

Euless, Texas *****

918-***-**** *******.********@*****.***

QUALITY ASSURANCE MANAGER

Accomplished IT professional, with more than 10 years of experience facilitating critical software releases and improving quality assurance processes for a number of global, prestigious organizations. Meticulously test numerous features encompassing a broad spectrum of platforms and environments, with successful record of maximizing performance and efficiency. Skilled project coordinator, known for building and motivating talented teams. Specialized expertise in all aspects of System Development Life Cycle, with broad-based experience across multimedia, insurance, communications, and publishing industries. Key strengths include:

System Development Life Cycle Management Quality Assurance Management & Engineering Team Leadership

Test Case Design & Execution Back-End & Front-End Testing Technical Documentation & Reporting

Defect Tracking & Resolution Project Management End-User Support Technical Troubleshooting

PROFESSIONAL EXPERIENCE

TTI Inc, FT Worth, Texas 2012-Present

World’s leading authorized distributor specialist

IS Quality Assurance Manager

As QA Manager I oversee the planning, designing and development of the Software Quality Assurance Methodology for the organization in a multi platform environment. Working closely with other personnel to ensure definition and deployment of a coordinated Testing Methodology is followed. Provides quality processes and technical leadership to the Quality Assurance testing team. Establish a strong presence as a change agent deploying innovative and effective Quality Assurance measures that establish the corporate standard and benchmark for all releases. Balance and track staff workload and project scheduling.

Oversees QA team day to day work activity and implements the development and maintenance of quality standards and processes to meet company standards in the area of Software Quality Assurance.

Reviews requirements specification documents and software design specification documents and manages development of employed test plans and test cases.

Scale the Testing Methodology to the individual project needs for appropriate planning, execution and feedback cycles to occur.

Own the development and continuous improvement of the Quality Assurance Life Cycle (QALC) measures.

Select, develop, and motivate qualified staff to effectively carry out departmental functions and provide for the continuity of managerial and specialized skills.

Evaluate and implement proven industry practices utilizing testing automation, load generation, modeling and statistical analysis tools.

Citrix Environment Testing

Audit all production implementations to ensure compliance with established policies and procedures.

Manage the execution of Systems, Integration, Functional and Regression Testing

Established an Automation Framework utilizing UFT

PENNWELL PUBLISHING COMPANY, Tulsa, Oklahoma 2009-2012

Highly diversified B2B publishing company.

Quality Assurance Manager

Manage all QA activities through production including testing, development code releases, creating test cases and scripts, tracking website defects using Rally, documentation using customized SharePoint methods and other QA tools. Facilitate overall QA process in a Scrum Agile environment between four development teams. Collaborate with Project, Product Managers and Infrastructure to coordinate, plan, and execute detailed tasks for release ready code implementation.

Developed QA Process and Framework, customized to align with company’s B2B products and services.

Lead quality assurance process improvement efforts

Manage production code releases

Test eCommerce websites and components

Functional, Integration, User Acceptance and Regression Testing

Utilization of Rally defect tracking and SilkTest automated software testing tools

INSURITY (a LEXISNEXIS COMPANY), Dallas, Texas 2008-2009

Provides unique data, innovative analytics, and proven software to the insurance industry.

Senior Lead QA Engineer

Managed all QA activities for company’s two major clients. Assessed customer requirements and development specifications to drive test strategy and ensure top quality was achieved. Facilitated all phases of Software Development Life Cycle from product development and design through implementation, troubleshooting, debugging, testing, automation, and release. Wrote test plans, test cases, and test scenarios for manual testing; wrote test scripts for client implementation. Coordinated testing activities in Mercury Quality Center and QTP. Monitored and measured QMS process. Documented defects in Quality Center and ITG tracking system. Effectively collaborated with QA personnel, testers, BA and Development teams. Tested application platforms that used WSDL, XML, and SOAP. Tested Web-based, Client Server, .Net and VB applications. Manually performed Back-End testing by writing SQL queries.

Lead QA Engineer for Insuritys’ major clients including Farmers and Tri State Commerce (TSC).

Increased Insuritys’ quality by developing retrospectives and metrics review.

Extensive experience in Functional, Integration, Regression, User Acceptance, and System Testing.

Utilized Mercury Quality Center and QTP for automated and regression testing

VERIZON BUSINESS (unit of VERIZON COMMUNICATIONS, INC.), Tulsa, Oklahoma 2007-2008

Global provider of IT, Communications, Security & Network Solutions with $21.2B in revenues.

Senior Lead QA Engineer

Led 8-member project team; served as Point of Contact for Quasar to WIN Project. Tested Verizon Business Billing and Invoice system using UNIX and VI commands. Performed Front-End testing of web applications written in C++ and Java on an Oracle DB platform. Conducted Back-End testing using SELECT, JOINS, and GROUP BY commands; viewed stored procedures to verify data in DB. Tested Java applications running on JBoss platform. Managed all QA functions through production including test set design and execution, Manual & Performance Testing, creating test plans and scripts, logging and tracking defects in Quality Center, and post-deployment documentation.

Experience utilizing Mercury Quality Center Administration and Standardization.

Experience utilizing QTP for automated and regression testing

PATRICK L. BARBER Page 2 *******.********@*****.***

GEMSTAR-TV GUIDE, Tulsa, Oklahoma 1995-2007

Media company that published TV Guide Magazine, distributed TV Guide Network, and operated tvguide.com.

QA Engineer (2002-2007)

Collaborated with Project Manager and QA Manager to coordinate and prioritize projects. Facilitated all phases of Software Development Life Cycle from product development and design through implementation, troubleshooting, debugging, testing, automation, and release. Created and executed test plans and scripts to align with project requirements and ensure overall quality of software delivered. Created requirement to test script relationship using Mercury Quality Center traceability. Conducted Automated Tests utilizing Quick Test Pro (QTP) and TV Guide’s automation framework. Performed Front-End testing utilizing .Net 1.1 web application written in ASP.Net and C#; performed Back- End testing verifying SQL jobs, writing SQL commands, storing procs and verifying window service transform and stored data in DB. Tested application platforms that used WSDL, XML, and SOAP. Performed Manual, Automated and Performance Testing. Wrote SQL ad hoc reports using SELECT, JOINS, and GROUP BY commands. Facilitated

B2B data exchange with TV Guide’s 3rd party customers.

Reduced 4-week testing schedule to one week by developing TV Guides’ Quality Assurance Automated Testing Framework; built and implemented process framework to accommodate their aggressive project schedule by utilizing QTP and Mercury Quality Center.

Recognition of 10-year anniversary with company and consistently leading teams to project success.

Lead Application Support Analyst (1999-2002)

Provided application support for 350+ users across Oklahoma, New York, Pennsylvania, and California; supported legacy (AS/400 systems). Maintained database security permissions and user login for SQL/PowerBuilder database utilization. Accomplished Data Modeling and database performance tuning utilizing Oracle 8 and SQL Server databases. Conducted performance tests and identified system problems; resolved and communicated solutions to end-users. Facilitated distribution and setup of PowerBuilder apps requiring PBDK deployment. Changed McAfee Helpdesk application and resolution code. Setup and solved database connection issues. Collaborated with vendors, software engineers, and developers to provide effective end-user support.

Consistently ensured database maximum performance and data integrity.

ADDITIONAL ROLES AT GEMSTAR-TV GUIDE (full details on request)

Computer Operator (1997-1999)

Administrative Assistant (1995-1997)

EDUCATION

Master of Information Systems Management

Graduate Information Systems Management Certificate

Bachelor of Information Technology

University of Phoenix

ADDITIONAL TRAINING

Data Resource Management Business Systems Analysis & Design

Implementing End User Systems Business Data Communications

Project Management Information Systems Management

Advanced Object Database Design using SQL Certified Scrum Master

TECHNICAL PROFICIENCIES

Oracle 9, TOAD, Java EE, JavaScript, CSS, PowerBuilder, SQL Server 7.0, Windows XP, VI, BizTalk, UNIX, VBScript, C++

Microsoft Office Suite 97, 2000, Sybase, Client Server, RDBMS, Root Cause Analysis

MS SharePoint, .Net, Quality Center, UFT, Microfocus Silktest, Web Services and AS/400

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