Sales Customer Service
Resume:
Eyad Ramadan
Buena Park, CA **620
Phone: 714-***-****
Email: ****-*******@****.***
Purchasing Manager / Operations Manager / Retail Senior Buyer
Growth-driven, goal-oriented leader with the ability to direct all facets of operations and purchasing strategies while improving customer satisfaction and increasing profits. Excel at negotiating with vendors, lowering costs and increasing sales revenues on a consistent basis.
Superior leadership talents relating to team initiatives, staff development and project management. Exceptional strategic planning, merchandising and item procurement skills. Adept in solving problems and overcoming challenges which arise within retail and operations environments. Skilled in MS Office (Word, Excel, PowerPoint, Access), SAP, MP2 and Ariba. Fluent in English and Arabic languages.
Professional Experience
Georgia-Pacific (Koch Industries Owned) – Diboll, TX (Oct 2015 – May 2017)
Area Manager, Purchasing & Stores
Oversaw multiple stores within the area while lowering costs, reducing wastage and increasing efficiency. Improved regional sourcing activities while maintaining cost-efficient inventories. Communicated and negotiated with suppliers in an effort to lower rates, P-Terms and spend-outs by identifying new and cost-competitive purchasing options. Successfully reduced the head count with departments, resulting in lessened staffing costs. Trained, coached and motivated team to improve performance and maintain a competitive edge within the market.
Selected Highlights:
Devised and implemented strategies which improved savings from $70,000 to nearly $380,000 within seven months.
Generated additional $800,000.00 by going above and beyond to sell idled machinery.
Skillfully decreased inventory levels by $350,000 in only a short time period.
Transformed the P-Terms with multiple suppliers from Net to Discount percentage of Net 45/60 – resulting in an average annual savings of $80,000.
Developed a new SOP which is presently utilized nationwide to lower the amount of suppliers and better consolidate expenses.
Selected to help Purchasing Managers within division with 16 facilities – to lead and help to maximize the savings.
ACE Hardware (Al Futtaim Group) – Dubai, UAE (Oct 2011 – Mar 2015)
Main Buyer
Directed all purchasing operations for Outdoor Lifestyle departments in seven stores throughout the Middle East – consistently exceeding margin targets. Implemented plans which decreased the cost for key line items and high turn items. Pinpointed, selected and bought stocks which aligned effectively with company requirements. Skillfully negotiated timelines, payment terms, rebate details, quality / quantity parameters and contracts with suppliers. Maximized profits by acquiring competitively priced and quality products. Collaborated with the Marketing and Sales departments to ensure success of sales campaigns and promotions. Worked with the Master Data, Inventory and Logistics teams to ensure promotions and inventory levels met targets.
Selected Highlights:
Developed and managed sales strategies which increased year-over-year departmental sales by 9%, 13% and 15%.
Surpassed the sales quota by AED 95 Million in 2015.
Successfully launched a new product range which dramatically increased sales.
Buying Assistant (Jan 2011 – Oct 2011)
Ably supported Senior Buyers in placing orders, maintaining merchandise levels in-store and supervising / aiding the store’s Sales team. Worked with store staff in resolving any inventory control, stock level, and system or customer service issues. Collaborated with suppliers in finalizing new orders. Developed and maintained strong relationships with existing and new suppliers. Maintained responsibility for inventory and purchasing across seven stores in UAE, Qatar and Bahrain for Outdoor, Garden and Pets departments.
Selected Highlights:
Enacted a new promotional strategy – resulting in improved margins for the Garden department.
Assisted in creating and recommending various purchasing strategies and techniques to cut costs, expand key line products and increase profits.
Family Co. Ltd. (Kadoura Group) – Aleppo, Syrian Republic (Dec 2008 – Oct 2010)
Assistant Sales Manager
Collaborated in managing all store sales operations while maintaining growth, customer satisfaction and profitability. Expanded the Outside Sales team from 8 to 19 – and managed the team in all sales activities. Devised sales campaigns, set quotas and supported each team members in achieving goals. Created performance reports of the sales team, and reviewed results. Distributed weekly and monthly reports for the Sales Manager.
Selected Highlights:
Implemented customer service plans which doubled sales by increasing the number of customers from 2000 customers to 5000.
Pinpointed business growth opportunities, and secured new business while increasing sales volume and improving margins with existing customers.
Education & Professional Training
University of Aleppo, Aleppo, Syrian Republic
Bachelor of Business Administration
Additional Training:
Front Line Business Management
Business Operations I
Step Up Supervisor
Point of Purchase Marketing
Advance Negotiation Skills
Learning to Lead
SAP / MP2 / Ariba / DART
Managing Performance
Career Development
Category Management
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