Recruiting, Customer Service, Management

Kimberly Rozak

*** *********** ***., ********, ** 33801

Email: *************@*****.*** - Phone: 863-***-****

Professional Profile: Accomplished professional with a solid understanding of human resources recruiting and staffing, employee development, training, business development, and customer service. The ability to interact at the “C” Suite level in internal and external presentations and to successfully “sell” new initiatives and practices as well as influencing decision makers. Skilled at building relationships internally and externally. Ability to make a business case for solutions to business challenges based on logic and to present data that supports the solution either by improving processes, reducing cost or improving quality. Documented history of success in developing personnel and exceeding goals and expectations.

Experience:

Kelly Services, Lakeland, FL

Account Executive, September 2017 - November - 2017 Business development, account management and customer advocate for Kelly Services. Providing a variety of staffing and recruiting solutions for many of Polk County's finest employers. Entrepreneur, Bocas Del Toro, Isla Carenero, Republic of Panama December 2014 - August 2017

Moved overseas when husband retired from the Ft. Lauderdale Sheriffs Office to start a tourism business. Purchased ocean front property and a fishing charter boat. Established a presence on Airbnb.com and Trip Advisor. Rented rooms by the day, week and month and provided day trips on the boat, fishing, surfing, snorkeling and diving full and half days. Business is now being managed by a third party. Improved proficiency of the Spanish Language and travelled throughout Central America. Recently returned to the United States and looking for new and exciting opportunities.

Saddle Creek Logistics Services, Lakeland, FL

Business Development Manager, November 2009 - January 2014

• Successfully sold senior executive team on candidacy for a Business Development role.

• Secured the opportunity to quote over $15 million in new business and closed $9.5 Million

• Development of new leads through networking at industry events, social media, LinkedIn, industry publications and websites, customer referrals, and targeted research.

• Mastered contact management solution, salesforce.com. Manager, Recruiting & Employment, November 2006 - November 2009

• Recruited into newly created position to develop recruiting programs, strategies and policies for corporate offices, distribution centers and transportation organization to include exempt, non-exempt and driver recruitment.

• Led company-wide employer branding project resulting in a cohesive and targeted recruitment message and supporting materials.

• Made business case for applicant tracking system and implemented technology in the first 9 months; improved time to fill, established internal database of “high potential” candidates, and reduce the use of third party recruiters.

• Selected to lead, coordinate design and implement company’s first formal succession planning program.

• Successfully led recruiting, selection and staffing (exempt and non-exempt) for multiple start-up locations nationwide.

• Conceptualized, authored and implemented Senior Level Development Program to ensure future bench strength in critical roles.

• Wrote “train the trainer” manual for positive associate relations (union avoidance) training, was a designated trainer and key members the Emergency Response Team. Advance Auto Parts, Inc., Lakeland, FL

HR Manager, Logistics, February 2005 - November 2006

• Support and advise DC management in team member relations, recruiting, interviewing, selection, and training for a facility with over 500 associates working 4 shifts.

• Work with senior management and corporate staff to assess and develop programs to benefit the business and optimize talent base.

• Support General Managers with change management and team member communications in execution of new and existing programs.

• In partnership with corporate training staff, develop and deliver training at all levels to address skill gaps.

• Coordinate and conduct management training programs related to human resources and employee relations.

• Administer performance review, wage and salary, benefits, team member assistance and recognition programs.

• Utilize positive team member relations practices to ensure a union free environment.

• Support, train and advise management in appropriate and legal resolution of team member relations issues.

• Conduct wage surveys within labor market to determine competitive wage rate.

• Coordinate the administration of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance. Watkins Motor Lines, Lakeland, FL

Manager, Recruiting & Staffing, November 1997 - December 2004

• Hired into newly created position to develop recruiting programs, strategies, and policies for corporate offices, cross dock terminal, shop and lingual locations nationwide.

• Managed recruiting budget in excess of $4 million annually.

• Lead a staff of 3 direct and 13 indirect reports.

• Overhauled driver and owner operator recruiting strategies for a saving of $1.6 million annually.

• Responsible for temporary help vendor management and negotiations. Interim Personnel, (AKA Spherion Staffing Services), Lakeland and Winter Haven, FL Branch Manager, January 1992 - November 1997

• Management and Sales for two high volume franchise owned staffing agencies in Polk County, FL.

• Recruited out of Interim’s corporate headquarters in Ft. Lauderdale, FL. US Army, Republic of Panama

98G Voice Intercept Operator, November 1988 - April 1991 After Basic Training attended the Defense Language Institute in Monterey California. Graduated with Honors from the Spanish Language Program. Attended AIT at Good Fellow Air Force Base in TX before being stationed in the Panama Canal where I worked as a voice intercept operator/translator stationed at Fort Davis/Galetta Island. Education:

University of Phoenix

Bachelors, Business Management, 2001 - 2004

Florida State University

N/a, Languages: Russian, German & Spanish, 1987 - 1988

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