Engineer Customer Service

MARINA BARI

**** *. ** **, *** *J, Brooklyn, MY *1235, Cell: 908-***-****, email: **********@*****.***

SR QUALITY ASSURANCE ENGINEER

Senior-level engineer with proven track record in driving business-process improvements in Quality Assurance

SUMMARY

Accomplished QA professional with 16+ years of progressive experience and proven record of significant, successful contribution in quality management, project management, process improvement, business analysis/evaluation, product-development, life cycle methodologies, systems, processes, standards, and systems in organizations that previously had no standards or programs in place.

AREAS OF EXPERTISE

Quality Assurance Management Continuous Improvement Website Development Organizational Change Management Corrective/Preventive Action Organizational Training

Tracking and Reporting Facilitation Negotiation Customer Service Team Building Internal Process and Product Auditor Project Management PCI Compliance

SKILLS

Ecometry, Demandware, Middleware, Microsoft Windows® 2000, 2003, XP, NT; iOS, Android, MAC OX, Mainframe, AS 400

ASP.NET, Java, HTML, Microsoft Visual Basic, VB Script, Microsoft Visual C++ and C,

Microsoft SQL Server and Microsoft Access, DB2, Oracle

Selenium IDE (HTLM), Jira, Bugzilla, QTP, Compuware QA Center (QARun, QA Director), SQA Manager, WinRunner, Mercury Test Director, Visual Studio Team System/TFS, Maximine, Empirix; Seapine;

Easy Ask, Endeca Omniture, Tealium, Content Management Tools, Microsoft Office Power Point Presentations, MS Visio, HTML Validator

PROFESSIONAL EXPERIENCE

SR. QA Engineer, Nine West Holdings Feb.2014 – To present

Testing multiple e-commerce websites on Demandware: Ninewest.com, Easyspirit.com, JNY.com, AnneKlein.com, BrianAtwood.com, RachelRoy.com, KurtGeiger.com, and their mobile versions; Store Order Forms; eBay stores; mobile apps

Analyze and convert composite system requirements into comprehensive test strategies, plans and scenarios. Identify suitable testing methodologies, standards and procedures for each project

Work closely with the business client team, to review the designs of systems, implement test plans, and test the quality of software applications. Work with the development team to insure the effectiveness and quality of the components and systems developed. Work with offshore team, to coordinate QA activities.

Automating in Selenium IDE using HTML; executing automated scenarios

Filing and tracking defects. Creating system test reports. Ensuring all high and urgent priority defects resolved on time.

SR. QA Engineer / Scrum Master, Smart Tuition (Smart, LLC) Mar.2013 – Nov. 2013

Architected and developed repeatable QA process. Designed and maintained QA documentation.

Created and maintained backlog. Issued Status Reports

Established Scrum process. Led the team of professionals to be a self-managing team

Ensured that the team is fully functional and productive. Enabled close cooperation across all roles and functions

Protected the team from external interferences

Ensured that the process is followed, including issuing invitations to daily scrums, sprint reviews, and sprint planning. Facilitated the daily scrums

Sr. QA Engineer, Redcats USA, Inc. Nov.2004-Mar. 2013

Designed and developed testing process for multiple international e-commerce websites: LaRedoute.FR, AT, BE, CH, DE, ES, PT, and their mobile versions; and BrylaneHome.com

Design and maintenance of the test plans, use cases, regression and stability scripts, Omniture regression scripts (manual and automated), execution, bug reports. Create, verify and track reports of business functionality and usability defects found

Actively manage project schedules and status to achieve timely and high-quality project deliverables. Ensure successful initiation, management and closure of projects, including delivery of business cases, business requirements; end to end solution, delivery and post implementation reviews for all projects. Identify and manage any risks and issues that affect overall project; support Project Management in achievement of the overall goals. Assist in the prioritization of the project activities. Assist in the identification and implementation of process improvements

Scope and estimate QA projects with respect to functional requirements, resource utilization and schedules. Manage delivery of multiple releases. Report on time project and milestones status

Assign and schedule QA resources (including offshore testers and consultants) across multiple and simultaneous projects worldwide, to a wide variety of QA tests. Take accountability of the project delivery

Work closely with an international team of developers, network, system, and operations engineers, and Project Managers responsible for supporting the Redcats e-commerce platform. Lead and coordinate communications between stakeholders in the QA process, including internal IT personnel and other non-technical business users within the Redcats Group. Prepare Reports, Presentations for higher Management

Conducted telephone and face-to-face interviews of new QA hires, mid-year and annual performance reviews and provided daily guidance and mentoring of direct reports

Prior consulting and permanent assignments: Jul.1996- Nov.2004

Bed, Bath & Beyond

Columbia House

Remotest Testing Facility

Marine Midland Bank

Prudential Insurance and Financial Services

Automated and manual testing of multiple applications on various platforms.

Designed and maintained QA documentation

EDUCATION and CERTIFICATION

cPrime Certified ScrumMaster Course Feb. 2013

Certified ScrumMaster

Encore Computer Institute 1996

Brooklyn, NY

QA Certificate

Simferopol State University 1981

Simferopol, Ukraine

Masters in Art

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