Customer Service Information Technology

Sylvester S. Singh

***-** *** ******

Jamaica, NY 11435

(347) - 393 - 0509

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EDUCATION

New York Institution of Technology, Old Westbury, NY

Master in Information Network and Computer Security

Expected Graduation: May 2019

Long Island University, Brooklyn, NY

Bachelor of Science in Computer Science

Graduated: May 2017

EXPERIENCE

JMI Technology Inc., Long Island, NY Aug 2016 – Present

IT Consultant/ IT Specialist

Meeting with clients to determine requirements for prospective projects/assignments.

Working with clients to define the scope of projects.

Managing daily operations of the IT department.

Assisting with the installation and maintenance of new hardware and software.

Training and mentoring colleagues.

Protecting client data from infiltration by means of encryption and secure data storage.

Developing new strategies and IT procedures to increase team efficiency and workflow.

Long Island University Browse Information Technology Store, Brooklyn, NY Apr 2015 – May 2017

Sales Representative and Project Specialist

Promote, explain and sell products.

Customer service.

Product troubleshooting.

Home Depot Met Team, Brooklyn, NY Oct 2012 – May 2015

Customer Service Representative

Ensured that each customer received outstanding service by providing a friendly environment.

Maintained a solid product knowledge

Assisted customers in locating merchandise.

Maintained an awareness of all current promotions and advertisements.

Assisted in floor moves, merchandising, display maintenance, and housekeeping.

Helped in processing and replenishing merchandise and monitoring floor stock.

Assisted in completing price changes within the department.

Participated in year-end inventory and cycle counts.

Supervised and provided training to new team members.

Neulion Inc., Plainview, NY Mar 2008 – Feb. 2009

Monitor Specialist /IT Specialist

Answered customer inquiries in regards to billing and programming.

Troubleshot technical problems from satellite products.

Monitored and provided technical support for live NFL, NHL and MBL games.

U.S Army, Bayside NY Aug 2010 – Jul 2017

Specialist in light/ track wheel vehicles

Completed/graduated from US Army Basic Combative Training (BCT) and Advance Individual Training (AIT).

Proficient in MOS 91B and wheel vehicles mechanic.

Combat trained

Skilled marksmanship.

SKILLS

Proficient in Microsoft Office Suite (Mac and Windows).

Proficient in all major social media platforms (i.e. Facebook, Twitter, LinkedIn, etc.).

Windows 7,8 and 10 (proficient in previous version)

Basic Programming/networking/web development, active directory, VMware.

Hardware and Software Installation

VPN, MSP, Data Base, VoIP.

Cellphone Troubleshooting and installing on android and OS platform.

Excellent IT, Communication, leadership and managerial skills

Troubleshooting equipment.

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