Active Directory Microsoft Office

MICHAEL PERINI

* ******** **** *******, *********** 06401

Tel. 203-***-****

*********@*****.***

OBJECTIVE:

To obtain a position within the information systems environment that will allow me to utilize my technical, customer service and problem solving skills.

SKILLS AND CERTIFICATIONS:

A+ certification, Network + certification, Lan/Wan troubleshooting & administration, Microsoft exchange server, Windows server 03/08/12, windows 95, 98, XP, Vista, 7, 8,10, Oracle troubleshooting and installations, SAP Portal permissions, SAP user account maintenance, Hannah software installation & troubleshooting, Linux account creation, Linux OS installs & troublshooting,SQL Databases Server, Cisco phone system, VM Ware, Symantec ghost program, remote desktop, Microsoft Office 2003/2007/2010/2013, Active Directory, Symantec & ESET Antivirus, DNS, VERITAS Backup software, Symantec Firewall, Cisco VPN client, MS Communicator, Remedy, SDE, & BMC Track-it help desk, Dameware remote software, Advocent remote software, Altiris cloning software, Citrix, IOS for IPAD & IPhone, MAC operating systems, Bez Server, Mobile Iron, Over 8 years experience in computer desktop and laptop repairs, Also extensive experience in copier and printer troubleshooting and repair.

EXPERIENCE:

Tek Systems, Bridgeport, CT June 2017 – Present

Level 1 Network Upgrade Engineer

Help configure new Avaya switches for deployment

Rack New switches in Data Closets and Remove old equipment

Connecting new equipment while making sure system comes back up to original working order after upgrades.

Neatening cables in storage racks while running new Ethernet and fiber cables in system

Lan/Wan troubleshooting & administration

Tangoe, Inc, Orange, CT November 2015 – January 2017

Level II Software Support Engineer

Provide assistance to level 1 team when they have exhausted their troubleshooting abilities when attempting to solve a software issue.

Manage Level 2 queue resolving or routing issues to specific group once issue has been diagnosed.

Perform specific tasks in a variety of software such as but not limited to, SQL developer, feed manager, CMP, Matrix, Notepad++, CMD, Putty, Filezilla Oracle, Java, and CVS.

Perform QA testing for upgrades to software and defects.

Tangoe, Inc, Orange, CT October 2012 – November 2015

IT Helpdesk/Desktop Technician

Provide level First, second and third level technical support on site and remote for a variety of Hardware and software issues.

Lan troubleshooting

Manage a personal high volume ticket Queue in the BMC Track-IT Ticketing system, resolving issues in a timely and/or forwarding them to the correct team member for resolution.

Troubleshooting an array of CMP technical and software compatibility issues

Managing importance of each ticket in a corporate environment.

Creating and updating user accounts and distribution groups in exchange & active directory. Also unlocking and resetting user passwords.

Active directory maintenance. Making sure all accounts and computers are in proper directories so group policy is enforced properly.

Creating and managing shared mailboxes in exchange

Building and re-imaging computers for new users and termed users with Ghost and sccm

Fixing all issues having to do with most used software in the office including but not limited to Office 2010, 2013, Java, Putty, Remote Desktop, cisco vpn, and Adobe Acrobat

Building VMware machines for development team to test new software on

Troubleshoot and resolve issues having to do with Iphone, Android, Ipad, Blackberry and all tablets.

Working knowledge of Microsoft Powershell ISE

Trouble shooting issues with email addresses not reaching destinations or being sent to spam folders within exchange. Creating contact cards for external email addresses, adding alias email destinations, and forwarding email accounts if requested.

In charge of keeping track of inventory and ordering IT equipment for entire multi-site organization.

Migrating large groups of users over to are network due to purchasing of other companies.

Travel to different sites all over country to assist in resolving issues when needed.

Troubleshooting network issues having to do with switches and ports not functioning correctly, running new cables to user offices and tracing existing cabling.

Purdue Pharma, Stamford, CT June 2011- October 2012

Desktop/Helpdesk Associate

Provide level First, second and third level technical support for a variety of applications such as Citrix, Windows 7 64-bit, Windows XP, Mac books, IPads and IPhones.

Enter in tickets into Service Desk Express for all calls and emails that come in to the helpdesk during the day which usually consists to an average of 30 calls per day and 15 emails per day.

Build & Support new Windows 7 64-bit computers, Windows XP computers, and IPads For over 1000 Sales team users All over the world.

Different software applications that I have to know extensively for this position are Citrix, IOS on Ipad and Iphone, Mobile Iron, Active Directory, MS Exchange, Web Washer, Ecampus, Bez Server, Blackberry devices, Remote Desktop, VM Ware, Safari, and Windows Server 2008.

Stamford Hospital, Stamford, CT January 2011 – June 2011

Computer Operator

Provide first line support to the applications, networking, server teams to handle issues that arise with core applications, Windows Servers (operating system and hardware), and network equipment in the datacenters.

This includes the placement of service calls when necessary and executing and monitoring the results of

Scheduled tasks.

Assist the Desktop team to provision workstations and troubleshoot basic workstation and printer issues.

Manage rack space availability and placement. Rack servers when required by the server team.

Set up and maintain IP KVMs.

Coordinate the recycling of items that are decommissioned in the datacenter or by the Desktop team e.g. wiping all drives.

Perform physical inventory check of all Windows Servers on a monthly basis.

Coordinate the pickup of UDO media and backup tapes to IronMountain.

Assist with Asset Management functions by logging in information for all items received, un-boxing, and packing these items into the assigned storage areas.

Boys & Girls Village, Inc., Milford, CT Aug. 2008 – November 2009

Information Systems Support Administrator

Responsible for the day-to-day information systems support for three sites.

New hire set up and trained users including office hardware and Cisco VOIP phone systems.

Performed all desktop or laptop computer and printer and copier repairs.

Assign and delegate cell phones to employees and departments.

Worked closely outside vendors.

Assisted with multi-site wireless and wired installation and implementation.

(Wiring, cabling, and ethernet.)

Work with suppliers to order necessary equipment and inventory.

In charge of adding new users to active directory and setting up new email accounts through outlook.

In charge of maintenance and using Windows Server 2008,Exchange Server, virtual servers, and San Server.

Installed Windows XP, Microsoft Office 2007, and Symantec Firewall, and Windows Vista on all new work stations and laptops distributed out to staff of over 250 users.

Was in charge of backup tape system checking for errors and making sure tapes get brought for offsite storage.

Reported directly to CEO of Boys & Girls Village for any Information Systems concerns.

Lead conversion of 3com phone systems to Cisco voice over ip phones.

Created images for new equipment with ghost imaging software

Pep Boys, Bridgeport, CT Jul. 2006 – April 2008

Lead Service Advisor

Obtain work orders from clients and delegate tasks to appropriate automobile technicians and installers.

Resolve client complaints regarding work completed.

Train technicians and service advisors on all aspects of the service department.

Consistently meet personal sales quota of $8,000 per week.

Sears, Milford, CT Aug. 2003 – June 2006

Electronic Sales Representative

Commission-based sales environment.

Trained all new sales associates.

Installed display products and all wiring for displays.

Route 25 Collision Auto, Monroe, CT Mar. 1998 – Dec. 2005

Office Manager

Maintained all bank accounts and revolving credit accounts using QuickBooks accounting software.

Responsible for accounts receivable, accounts payable, invoicing, and payroll.

In charge of installing and keeping network functioning correctly.

Auto body technician, preparing parts for paint.

EDUCATION:

Western Governors University July 2016 - Present

Bachelor’s Degree in Software Development

University of Phoenix, Norwalk, CT January 2010 - 2012

Associates Degree - Information Technology/

Networking & Telecommunications

Connecticut Computer Services

Working towards MCSE Certification

A+ Certification

N+ Certification

REFERENCES: Furnished upon request.

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