Technical Support Microsoft Office
Resume:
Lovejit Kaur, B. Eng.
647-***-**** ****************@*****.***
Technical Support
Analytical Problem Solving – Troubleshooting & Analysis – Software Systems – Data Analysis
Solutions-driven, personable, and analytical aspiring IT Professional with solid theoretical knowledge of IT network design and maintenance, troubleshooting, server deployment, and customer and staff help desk support. Resourceful, with dynamic communication and presentation skills, an excellent grasp of ITIL practices and standards, Windows Network Infrastructure, and ability to manage and maintain PCs. Dynamic team player; well versed in managing simultaneous projects within the constraints of scope, time, cost, and quality, which successfully deliver desired results and requirements. Adept at explaining complex IT concepts and processes to a variety of professional and lay audiences in a clear and accessible manner.
Troubleshooting & Configuration
Local Area Networks
Routing & Switching
Cross-Cultural Communication
Quality Control and Assurance
IT & Computer System Support
Technical Support
Customer Service Excellence
System & Software Installation
Technical Proficiencies Include: Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint)
HIGHLIGHTS
Outstanding analytical skills with an ability to look beyond the obvious and solve problems.
Excellent analytical skills servicing a wide range of IT Equipment and Network servers providing technical support.
Facility to define a problem, test potential resolutions and implement a solution.
Attentive to detail, results oriented, experienced to deal with a wide range of individuals and organizations.
Excellent understanding of security issues and concerns in regards to an IT environment.
PROFESSIONAL EXPERIENCE
TEACHING ASSISTANT May 2017- August 2017
Lambton College, Mississauga, ON
Presented complex quantitative and qualitative information in technologically enhanced environment. Evaluated and reported the impact of newly designed curriculums; reported to senior management, made recommendations
Developed study programs, and led seminars, teaching and mentoring a diverse student body; mentored students to achieve results.
Accommodated and adapted instructional materials and teaching methods to meet students' needs and interests. Provided positive reinforcement and motivation to help students build intellectual confidence.
Provided advice and recommendations on how to augment class enrolment, and enrich student academic experience.
PUBLICATIONS & PRESENTATIONS
“Impact of Node Mobility in Mobile WIMAX Network under different speeds”, International Conference on Wireless Communications, Signal Processing and Networking (WiSPNET), 2016.
“Image Noise models and filtering Techniques”, International Multi-Track Conference on Sciences, Engineering and Technical Innovations: IMTC-15, 2016.
PROFESSIONAL DEVELOPMENT
Lambton College, Mississauga, ON
Graduate Certificate in Wireless Networking, in progress
Khalsa College of Engineering. &Tecnology, Amritsar, India
Bachelor of Engineering, 2014
AWARDS
Student of the Month award in Lambton College in the month of September 2017 for excellence performance in academics and extra-curricular activities.
Contact this candidate