Manager Customer Service

JEDIAEL G. VALDERRAMA

Pob. Bingawan Iloilo

Iloilo City Philippines

Mobile Phone Number (090********)

Email: *******.*******@*****.***

To join an organization wherein I can apply my knowledge and use my skills, share and enhance not only my personal growth but also in the fulfillment of the company’s goal.

To build a career in a stable and progressive company

PROFESSIONAL PROFILE:

Excellent working attitude and customer service oriented

A team player with leadership attitudes

Achievement oriented, independent, and willing to perform multiple and cross-functional tasks

Good interpersonal skills and communication skills

Hardworking and willing to take on new responsibilities and responds to it with good initiative

Responsible and dedicated, can be relied on to deliver job required

WORK EXPERIENCE:

Freemont Foods Corporation

(A subsidiary of Jollibee Foods Corporation)

November 28, 2007- up to the present

CREW TRAINING MANAGER (January 15, 2014- July 30, 2014 at Jollibee Elopez and January 2, 2017 up to October 30, 2017 at Jollibee City Mall Tagbac)

Processing time card of all employees.

In charge on the training and schedule of all employees.

Responsible for maintaining all training equipment in working order.

Overall in charge of hiring and selection of crew.

MARKETING IN CHARGE (January 15 2013– Jan. 15, 2014 at Jollibee Passi and October 10,2015 up to January 1, 2017 at Jollibee City Mall Tagbak)

Overall in charge of Package Programs.

Ensures smooth implementation of Local Store Marketing Promo.

Implements effective novelty inventory system.

CASH CONTROL MANAGER (August 16, 2011- Jan. 15, 2014)

Overall in charge of Documents in regards with cash fund, sales and BIR requirements.

Ensures filling of Documents are in place and without discrepancy.

SERVICE QUALITY MANAGER (August 15, 2011-Jan.15, 2014)

Overall in charge of service crew on how to deliver world-class service.

Responsible for maintaining good brand image of the company by giving

Best service and extra mile for the satisfaction of our customer.

PRODUCT QUALITY MANAGER (October 10, 2015 up to present)

Ensure that all product served to the customer is in Good quality

In-charge in ordering of Raw materials

Over all in-charge of Product Availability

SERVICE CREW (November. 28, 2007- Jan. 30, 2011 )

Counter crew (November 28,2007-November 15, 2008)

Senior counter ( March 2009-Jan. 31, 2011)

Crew Team Leader / Traineer

Beeda Crew of the Month ( March 2009 )

Commentable of Quality Manager Auditor ( September 2012)

EDUCATIONAL ATTAINMENT

Tertiary Bachelor of Science in Elementary Education

Specification in general science

Filamer Christian College

Roxas, City

(June 2003- March 2007)

Secondary Bingawan National High school

Bingawan, Iloilo

(June 1999-March 2003)

Primary Binagawan Central School

Bingawan, Iloilo

(June 1993-March 1999)

Accomplishment and Seminars Attended:

Graduated in College as Best in Demonstration Teacher

Graduated Secondary Education as Dancer of the year

Attended the following seminars:

Cleanliness and Sanitation Seminar

Values Integration Enhancement Workshop

Interaction Management

First aid Seminar

Food Cost Paper Cost Seminar

Principle of Inventory Management

Principle of Profit management

Introduction to Labor Law Compliance

Principle of Sales Management

Quality Control Program

PERSONAL PROFILE

Age: 31 years old

Date of Birth: December 25, 1986

Civil Status: Married

Height: 5’1”

Weight: 47kg.

Citizenship: Filipino

Religion: Jehovah’s Witnesses

Sex: Female

Languages: English, Tagalog and Hiligaynon

Character References:

Rodel Pallorina, Store Manager of Jollibee City Mall Tagbac (Freemont Foods Corporation-located at City Mall Tagbak Mc Arthur Jaro Iloilo City). Can be reach through (095********)

Jen Orven Ariel Zaragoza, Marketing Manager in Visayas (Freemont Foods Corporation), can reach through (099********).

Azenath Abello Restaurant Manager of Jollibee Atria (Freemont Foods Corporation-located at Jollibee Atria Park ), can be reach through ( 090********)

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Contact this candidate