Technical Writer / Trainer

Mark H aynes

Technical W riter & T rainer

303-***-**** D enver, C olorado

******.*******@*****.***

Professional S ummary:

● IT p rofessional w ith o ver t wenty y ears i n t echnical w riting, c ourseware d esign a nd training p roduction w orking w ithin a n I nstructional S ystems D esign ( ISD) s tructure.

● Keen a bility t o t ranslate c omplex s ubject m atter i nto u nderstandable d ocumentation.

● Understand t he i mportance o f w orking c losely w ith t he c ustomer a nd s ubject m atter experts t o e nsure t he i nstructional i ntegrity a nd t imely d elivery o f t he e nd-user p roduct. Employment H istory:

October 2 012 – O ctober 2 017: V elocity D ynamics, L ouisville, C O: T echnical D ocumentation Specialist r esponsible f or:

● Working w ith e ngineers; r esearching, c reating a nd o rganizing p re-production m echanical and e lectrical s ystem c omponent d ata S ubmittals f or I TB ( Invitation t o B id) p roposals.

● Creating a nd o rganizing p ost-production O peration & M aintenance m anuals f or l iquid a nd dry p olymer a ctivation s ystem’s e lectrical a nd m echanical c omponent d ata.

● Creating T raining M anuals/Agendas f or s ystem f ield i nstallation a nd c ustomer s tart-up requirements.

● Analyzing a nd a nnotating p roject s pecifications t o e nsure p roduct c onformity. November 2 008 – A pril 2 012: L ynx A viation/Republic A irlines, D enver, C O: A ircraft Maintenance P rogram T echnical W riter/Editor a nd T RAX s ystem a dmin r esponsible f or:

● Knowing t he f unctionality o f t he B ombardier Q 400 D ash 8 a ircraft s ystems/equipment

● Developing a nd m aintaining u p t o d ate a nd a ccurate: o Maintenance s upplements f or a ll t echnical m anuals ( AMM, S RM, A IPC, e tc). o Engineering O rders ( EOs) f or a ll s ystems/equipment o n t he a ircraft. T his i ncludes various e ngineering c ontrols a nd e ngineering o rders d efined f or a ll s cheduled maintenance r equirements.

o Task C ards ( TCs) f or a ll s ystems/equipment o n t he a ircraft w hich i nclude a ll processes a nd p rocedures r equired t o s atisfactorily c omplete t he m aintenance task a ssociated w ith t he E Os a nd E Cs.

● TRAX s oftware e xpert/system a dmin w orking w ith t he e ntire L ynx m aintenance p ersonnel to r esolve a ny p roblems o r m alfunctions w ith t he s oftware a pplication.

● Developing i n-house s oftware t raining d ocumentation f or n ew a ssigned t echnical w riters. March 2 000 – N ovember 2 006: Q west C ommunications I nternational, D enver, C O: W BT Project L ead a nd C ourse D eveloper ( CD)/Technical W riter/Editor r esponsible f or:

● A t eam o f 1 1 t rainers a nd I SD p ersonnel: o Development o f 1 10 C MM a nd n ew h ire t raining h ours o Soft s kill a nd s oftware a pplication w eb-based t raining o Development u sing M acromedia’s A uthorware a nd D reamweaver s oftware

● Writing p roject s cope d ocuments ( budget, p ersonnel a nd s chedule r equirements).

● Development a nd m aintenance o f w holesale’s s oftware u ser a nd r eference m anuals.

● Writing n ew s ystem n otification p ackages, s treamlining t he s oftware r elease s chedule. October 1 994 – M arch 2 000: F lightSafety S ervices, I nc, C entennial, C O: I nstructional C ourse Developer/Programmer / Technical W riter/Editor r esponsible f or:

● Knowing t he f unctionality o f t he C -5 a nd K C-135 a ircraft s ystems.

● Developing a nd m aintaining U SAF C -5 o nline c omputer b ased t raining f or: o Pilot c ourses s uch a s a vionics, e lectrics, f uel, h ydraulic, a nd e ngine s ystems o Flight e ngineer c ourses s uch a s a vionics, e lectrics, f uel, h ydraulic, a nd e ngine systems

o Loadmaster c ourses

● Design a nd f unctionality o f t he C -5 G UI ( FlightSafety’s m ultimedia i nterface s tandard).

● Writing t he s tyle a nd f ormat g uides t o c onform t o a pproved p rototypes.

● Using I SD p rocesses f or a ll w ork.

Software ( from m ost r ecent):

Adobe:

● InDesign

● Acrobat P rofessional

● Captivate

● FrameMaker

● PhotoShop

● Dreamweaver

● Authorware

Microsoft:

● Word 2 010

● Excel 2 010

● Outlook 2 010

● Paint 2 010

● PowerPoint 2 010

Education:

● Numerous c ourses o n d esign, d evelopment, a nd d elivery o f I LT a nd w eb c ourses ( USAF, FlightSafety, Q uest, a nd M cDonnell D ouglas)

● Numerous m anagement a nd I SD c ourses

● Associate D egree, I ndustrial C ommunication ( Metropolitan S tate C ollege, D enver, C O)

Contact this candidate