Customer Service Manager

Lacy Ann G. Pagdanganan

**** *** ****** **.,

Edmonton City, AB T6J4G2

780-***-**** *******.***********@*****.*** www.linkedin.com/in/lacy-pagdanganan-920b5a130

Skilled manager with retail experience of 2+ years in a fast- paced environment. Outgoing and personable, I am proficient at building and maintaining professional relationships.

Education

Diploma on Business Administration Management CDI College, Edmonton AB 2017-2018

Grade 12 Diploma Harry Ainlay High School, Edmonton AB 2010-2012

Grade 7-10 Golden Values School, Manila Philippines 2007-2010

Skills and Abilities

Leadership Skills

motivates and empowers others to act

communicates effectively to justify a position

able to assess the quality of job performance of others

Organizational Skills

able to establish objectives and needs

evaluates options, chooses best option

able to establish priorities and meet deadlines

Team Player w/ Interpersonal Skills

able to interact successfully with a wide range of people

presents ideas in an open, objective way

knows how and when to make compromises

Employment History

Assistant Store Manager Groupe Dynamite South Edmonton Common 2017-present

supports the store manager in overseeing store operations and employees in his/her absence

ensures compliance with brand and visual presentation standards

oversees all company policies and procedures

possesses outstanding communication, interpersonal and problem resolution skills

coaches and manages employees learning

Is proactive and an innovative team leader

leads by example in providing exceptional customer service

Acting Store Manager Groupe Dynamite Southgate Centre 2016-2017

reported directly to the District Sales Supervisor and is responsible for the efficient and profitable operation of the store

worked closely with the DSS and provided feedback to help in decision making and driving results

provided ongoing leadership, ensuring that the store achieves or surpasses its financial goals

controlled budgets, inventory procedures, shrink, expenses and wage costs

inspired, coached and developed the entire team in order to achieve maximum performance

ensured that all company policies and procedures are enforced

Third Key Holder Groupe Dynamite Southgate Centre 2015-2016

reported directly to the store manager and supported the management team in all essential duties of operation in the store

contributed to the profitability of the store sales

acted as a Manager on Duty, oversaw the sales and customer service in the store

led by example in providing exceptional customer service and demonstrated brand selling skills to maximize sales and optimize customer experience in the store

References available upon request.

Contact this candidate