Manager or Director of IT
Resume:
Paul Fanara
BUFFALO, NEW YORK *4218
****.******@*****.***
EDUCATION
Psychology, Bachelor of Arts May 1994
State University of New York at Buffalo
EXPERIENCE
Manager of Technical Services May 2014 – June 2017
Brooks Memorial Hospital, Dunkirk, NY
Managed the technology department for a 65-bed rural hospital. Responsible for Cisco networking environment, Cisco Wireless, VMWare/NetApp, DataDomain, Meditech MAGIC Environment, and all desktop hardware and applications. Overseeing the duties of a team of four technicians, working in conjunction with applications team. Led my department, and inter-departmental teams through significant technology initiatives and upgrades, including: development, and implementation of a ticketing platform, upgrading Fuji PACS radiology management, NUANCE PowerScribe 360 dictation, PYRAMIS EKG, firewall and security upgrades, implemented dual-circuit link-balancing for connectivity redundancy and fail-over, significant Meditech system and software updates. Responsible for daily break-fix, customer service initiatives within the hospital, change management, policy development and human resources. Chair-person of Brooks Leadership Development Initiative striving to increase patient satisfaction, and employee development and retention.
Director of IT / Business Consulting October 2013 – April 2014
Haskell Tree Service, West Falls, NY
Managed IT infrastructure including printing systems, network and BYOD options. Managed online business of Energize Nutrition, including database maintenance, marketing initiatives, graphics creations, social media and SEO.
Inside Sales Manager – Cloud/Managed Services October 2012 – September 2013
Ingram Micro, Inc., Williamsville, New York
Responsible for managing a team of twenty-five inside-sales associates across North America. Create daily action plans to influence vendor programs, support and sales activity. Primary focus on cloud security, communication and infrastructure solutions. Participated in strategy sessions to outline departmental initiative and direction. Responsible for driving sales numbers to 114% of goal in Q1-2013, currently 120% of goal in Q2.
Application Support/Site Coordinator July 2011 – September 2012
Bank of America, Buffalo, New York
As a contract employee for Genesis10 Corporation – Providing Level 2 Application Support on-site for Bank of America’s new Mortgage Case Management division. Initial contact with Genesis10 was to provide them personnel resources for this BOA Case Management Project. Through my efforts, Genesis10 hired on three recommended technicians to the Buffalo offices. Responsible for troubleshooting and resolving application issues for over 40 unique financial applications. Providing support with a 15-minute SLA and white glove services to the individual associates, managers and division vice-presidents. Working directly with Level 3 solution engineers and bank cyber security teams to resolve external database, network and AS/400 related issues. Responsible for managing a team of six Application Support Engineers and six Desktop Support Engineers across two sites in the Buffalo, NY region. Reporting directly to bank management and the Genesis10 Regional Coordinator based out of Charlotte, North Carolina.
Telecommunications/Network Engineer July 2010 – September 2011
Computer Science Corporation, Wilmington, Delaware
As a contract employee of Insight Global – Provided on-site support to regional DuPont manufacturing and processing facilities. Troubleshot and resolved issues involving both the local area networking and telecommunications systems. Responsible for all phone extension adds/moves/changes and PBX programming on a Lucent/Avaya PBX and network infrastructure. Responsible for mid-range and boundary switch hardware, programming and maintenance.
Installation Engineer/Project Coordinator February 2006 – March 2009
Hospira Worldwide, Inc., Lake Forest, Illinois
Contracted through Sybase, Inc. Led the Sybase installation team on the Hospira MedNet Medication Management System project, including a team of four Aspire technicians and up to eight independent contractors. Consulted with Hospira client services team to help improve field services, develop standardization in processes and create documentation for field representatives and clients. Integrated the MedNet software suite with Microsoft Server 2002/2008 with SQL 2003/2005 in both stand-alone and VMWare Virtual environments. Provided hands-on configuration support and trouble-shooting of server environments. Integrated devices with client wireless networks and security policies. Created end-user and contractor training curriculum. Provided post-implementation level-2 and level-3 support for servers and software. Managed multiple projects simultaneously as well as the schedules of up to eight contracted technicians. Managed projects and performed implementation tasks across the United States, Canada and Australia.
Design / Technical Engineer May 2002 – December 2012
Aspire Technology Solutions, Buffalo, New York
Provided technical services to clients across a wide breadth of vertical markets, including pre and post-sales technical support, systems design, network design, hardware and software installation and configuration. Provided end-to-end infrastructure design, security implementation, policy and strategy in relation to HIPAA compliance and state regulations for data protection in business environments. Designed and maintained LAN environments for over 75 small businesses incorporating Microsoft server technologies, Exchange Server, SQL Server, Active Directory, Mobile Solutions (iOS, Android, BlackBerry) and Wireless Networking.
Sales Account Representative February 1996 – August 1999
Ingram Micro, Inc., Williamsville, New York
Managed customer bases of technology resellers in the North East and South East United States Regions, handling up to 70 accounts at one time. Consistently eclipsed expected sales numbers by providing my clients excellent services including quick and accurate technical recommendations, explanations and product alternatives to meet their project and sales needs.
Photographer/Artist September 2007 – Present
Living In The Buff Studio, Buffalo, NY
Photographer specializing in artistic photography, event photography, portraits, fashion photography, product and marketing photography, and sports/activity. Event photographer for Yelp.com Buffalo Region, Pepsi Corp. Buffalo Region, Macy’s Inc. Buffalo Region, Hour-Media for Ford Motor Community News, and OHello Media. List of credits includes but not limited to, Buffalo Witches Ball, Karibu News, Pandamonium Entertainment Fashion shows 2013 – 2015, I Do Love Buffalo Show 2013 & 2015. Published in WeRise Magazine, Xpressions Magazine, Buffalo Spree, and Riot Vixens. Portfolios available online at Kavayar.com and Livinginthebuff.com
Journalist/Writer Ongoing
Freelance, Buffalo, NY
Freelance writer, with published articles covering local events for The Karibu News, and Buffalo Rising. Technical writer specializing in technical documentation, and technical instructions. Author of dozens of short stories, poems, and songs, many can be viewed in my blog.
ACTIVITIES & AWARDS
Xerox Gold/Silver Peak Partner 2003 - 2006, Gold 2009 - 2012
Dell Premier Partner 2004 – 2012
Lenovo Partner 2007 – 2012
Trend Micro Partner 2005 - 2012
Habitat for Humanity Volunteer
InfoTech Niagara BETA Award Finalist – 2010, Executive of the Year, recognizing my efforts and contributions in founding and successfully running Aspire Technology Solutions
Professional References Available upon request
Linkedin: http://www.linkedin.com/in/paulfanarahttp://profile
http://profile
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Skills
Adobe
Dreamweaver
Adobe Acrobat
AirMagnet
Corel Paint
Shop Pro
Crystal Reports
GIMP
Microsoft Windows
Microsoft Office Suite
Microsoft Server
2000, 2003, 2008
Microsoft SQL
2000, 2002, 2005
VMWare ESX/ESXi
Wireless Network Design, Security and Integration
Audio-Visual/Digital Signage Design and Integration
Structured Cable
IP Surveillance
TCP/IP Network Deign
VOIP/PBX Telephone Systems
Jive
Ring Central
8x8
Storage Systems
Mobility
Certifications
A+/Net+ CompTIA
ESI/Estech Phone Systems Sales and Service
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