DAN JOHNSON

**** ****** **.

Philadelphia, PA ***49

215-***-****, 267-***-****

ac3ot3@r.postjobfree.com

Objective: Seeking employment in a fast-paced IT support professional working environment that will afford me an opportunity for long-term into IT management and growth with the company.

Special Abilities:

I have excellent leadership qualities and communication skills. I have proven to be flexible, time-conscious, hardworking, duty-minded, task master and the ability to coordinate multiple tasks for desire results. Ability to work independently.

High School:

William Penn High School, Philadelphia, PA.

Diploma June 2001

Professional Training and Education:

Advanced Computer Technology Training, Timonium, MD.

CompTIA A+ Certificate; August 2002

Special Computer Skills:

PC Hardware (Experience in BIOS Settings, Motherboard Components, RAM Expansion Cards, Storage Devices, CPU.)

Networking (Network Connectors, Network Cabling, TCP/IP, Installing Wireless Router.)

Laptops (Laptop Hardware)

Printers (Installing and Maintenance)

Operating Systems (Microsoft Operating Systems, Installing Windows, Command Line, Control Panel, Configuring Networking, Maintenance, Security and Client-Side Virtualization)

Security (Security Prevention, Securing Mobile Devices, Securing a Workstation, Disposing Of Sensitive Data, Securing a SOHO Network)

Mobile Devices (Mobile Operating System Features, Network Connectivity and Email, Securing, Mobile Device Synchronization, Mobile Device Synchronization)

Troubleshooting (Troubleshooting Operating Systems, Troubleshooting Common Hardware Problems: Hard Drive/Video/Networks, Troubleshooting Printers, Troubleshooting Security Issues, Troubleshooting Mobile Device Security,)

Microsoft Office 2003/2007/2010.

HTML (5), CSS (3), JavaScript, and JQuery, Adobe CS5/CS6 Dreamweaver, WordPress, Photoshop.

Employment Experience:

Independent Contractor / Seeking Employment, Philadelphia, PA

Computer Technician – January 2017 - Current

Operate, image, install, upgrade, troubleshoot and repair Windows 10, 8, 7, Vista, XP.

Break/Fix broken Laptop’s PC’s, Repair and replace various major and minor hardware components such as motherboards, keyboards, and hard drives.

Diagnosing and repairing desktop PC and laptop software and hardware issues.

Install, configure, and troubleshoot computers, Lexmark & Canon printers and other peripherals.

Pomeroy, Philadelphia, PA

Desktop Support Field Engineer (Contract) January 2016 – December 2016

Perform standard break-fix work for hardware/software on end user systems.

Troubleshoot, install and configure HP network printers

Desk-side software support utilizing windows operating systems.

Respond to incoming service requests in a timely manner.

Manage SLA ticketing processes.

Pomeroy, Montgomery County, PA

Desktop Migration Technician (Contract) October 2015 – December 2015

Backed-up data from Windows XP and Windows 7 machines.

Perform software installs and work with application vendors for support.

Worked on HP laptops, desktops, Dell laptops, desktops, and Microsoft Surfaces.

Imaging workstations, laptops and tablet devices.

Handle and store old machines.

Friendliness and professionalism in each department.

Pomeroy, Philadelphia, PA

POS Tech (Contract) July 2015 – October 2015

“Break – Fix” –Physically installing POS System and Server upgrade

Record required information / Take direction from the Client’s Command Center

Network wiring/Cabling work. Effectively doing cabling management.

Download of software from the Client to various pieces of POS equipment, as required.

CoreTech, Paoli/West Chester, PA

Network Migration/Deployment & Help Desk (Contract) April 2015 – July 2015

Prep user’s computer for remote network deployment and install application updates

Collaborate with Deployment Engineers on required software changes

Train end users and address requests

Actively listen to end users concerns and questions

Complete Healthcare Resources, Dresher, PA

Desktop Technician (Contract) March 2015 – March 2015

Re-image/Refresh Laptops and Desktops

Deploy Laptops and PC to various locations

Migrating and restoring data and restore settings to new computer systems.

Exelon/PECO, Philadelphia, PA

Windows 7 Migration/Deployment Tech (Contract) July 2014 – October 2014

Migrate client computer systems data from Windows XP to Windows 7 platform.

Migrating and restoring data and restore settings to new computer systems.

Installing software: SEP, Oracle, BitLocker, LANDesk, Citrix, Cisco AnyConnect etc.

Re-image/Refresh Laptops & Desktops using USMDT (Microsoft Deployment Toolkit).

Seeking Employment; April 2014 – July 2014

Marshalls, Philadelphia, PA.

Warehouse Associate May 2013 – March 2014

Receiving and unload trailers of Clothing and household products

Document the product into the computer accurately and in a timely manner.

XTL Distribution, Philadelphia, PA

Warehouse Associate (Labeling) (Contracts) Oct 2012 – Feb 2013

Putting address labels on boxes and preparing them for shipping

Wawa, Media, PA

POS Field Technician (Wawa POS Systems (Contract)) July 2012 – August 2012

Build POS systems, Configure, program and test POS Systems

Deliver POS Systems to new location

References are readily available upon request.

Contact this candidate