Desktop Support Technical

danny yoon

HOME ADDRESS

**** ******* **** 6-847-***-****

Schaumburg, IL 60173 **********@*****.***

Objective

a dedicated and resourceful desktop support engineer with over 15 years of hands-on experience and recognized for top technical support performance in a variety of operating systems, hardware components, and information technology network peripherals

Education

University of Illinois at Chicago, Chicago, IL

I.T. Certifications

MCSE (Microsoft Certified Systems Engineer)

Technical skills

Software: MS Office Suites, Backup Exec, VM, Cerb (Ticketing System).

Hardware: Servers, Desktops, Laptops, iPads, Mobile Devices, - Install, deploy and repairs.

Operating Systems: MS Windows 7/8/10 and earlier versions, Windows Server 2003, 2008, 2012 and Exchange servers, SCCM,

Networking: Switches, Routers, DNS, DHCP, TCP/IP, LAN, WAN and VoIP

Be able to MULTI-task

Related Experience

Desktop Support June 2015 – Present

Dovenmuehle Mortgage, Inc., Lake Zurich, IL

Responsible for managing the service helpdesk for over 1,600 users and 2 remote sites

Image new PC’s while also packaging and deploying software using SCCM

Responsible for laptop, workstation and network printer installations, configurations, maintenance, and troubleshooting

Manage AD, Exchange server, Lync server, and house applications

Desktop Support and Windows 7 Migration Team Leader Feb 2015 – May 2015

CVS Healthcare, Northbrook, IL

Tasked with Infrastructure Hardware deployments and Windows 7 Migrations for 3000+ people using USMT (User State Migration Tool) with System Center Configuration Manager

Provisioned new equipment for EOL devices

Installed and configured using HP, Xerox, and other printer installations

Managed users and computers using consoles of Sophos, CommVault, and Active Directory

Senior Desktop Support Oct. 2013 – May 2014

Home Service of Chicago – Elgin, IL

Desktop support role providing wide degree of IT offerings including computer software installation/repair, telecommunication administration/troubleshooting, printer configuration/ setup, tablet PCs and android phone setup and support

Senior Desktop Support Sept 2008 – Oct 2013

DDR International, Arlington Heights, IL

Provided functional and technical support and troubleshooting

Diagnosed hardware and software problems for desktops, laptops, routers, and network switches

Created and deployed Windows XP ghost images

Senior site Administrator / Desktop Support Sept 2000 – Sept 2008

Quebecor World Logistics, Inc., Bolingbrook, IL

Responsible for workstation installations, configurations, maintenance, and troubleshooting

Provided for IT services including remote support and on-site services such as systems troubleshooting, virus/spyware removal

Assisted with Windows XP and user migration project

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