Customer Service Manager

Jessenya De La Rosa

**** **** **** **. ********** Park, CA 90255

Phone: 310-***-****

E-mail: ************@*****.***

Objective

Customer service, office clerk, or any open position that makes full use of my proven ability to meet the demands of the organization, further develop each of my skills, and will allow me to work my way up into a position of more responsibility.

Summary

A highly self-motivated, young, energetic, and intelligent individual with experience in customer service. Areas of expertise include:

Bilingual: English and Spanish

Customer Service

Microsoft Word

Data Entry

Detail Oriented

Multi-Tasking

Fast Learner

Strong Communication Skills: both verbal and written

Education

Associate’s Degree in Psychology in Progress

East Los Angeles College, Monterey Park, CA

High School Diploma (June 2015)

Maywood Academy High School (Maywood, CA 90270)

Experience

Customer Service Representative (March 2016 – November 2017)

Ramses Investments Inc. (Los Angeles, CA 90022)

Provided information about loan offers to customers

Followed up with prospects

Research and answer clients’ calls

Responsible for processing payments

Inbound Clerk (June 2015 – February 2016)

Activeon (Gardena, CA)

Keep track of all Inbound/Outbound shipments

Create UPS/FedEx labels

Maintain system

Inventory

Maintenance (September 2014 – January 2015)

Dollar Tree Store (Bell, CA 90201)

Customer service

Maintain aisles clean

Organize store’s products

Receptionist (August 2013 – January 2014)

Altamed Youth and Senior Management (Los Angeles, CA 90063)

Customer service

File confidential paperwork

Call center

References

Jannely Gallo, Branch Manager (Ramses Investments Inc.), 323-***-****

Daniela Espinoza, Manager (Activeon), 323-***-****

Alejandra Flores, Outbound Clerk, (Activeon), 310-***-****

Juan Carlos Rodriguez, Inbound Supervisor (Activeon), 424-***-****

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