System Administrator Desktop Support

William L. Totz Jr.

*** ***** **, *******, ** ***51

Mobile: 203-***-****

Email: ****.****@*****.***

Objective:

To find a challenging position with an established company to which I can bring my extensive Technical Desktop Support and Network Engineer expertise, skill sets, education, and experience to the table as well as my enthusiasm, desire and strong will for success.

Qualifications:

Versatile, results orientated 15+ years of solid experience and knowledge as a Technical Desktop Support and Network Engineer along with added experience in RPG/AS400, Computer Programmer and Systems Analyst in systems analysis, database design, and maintenance.

Technical Skills:

Hardware Sonicwall Pro 2040 Routers, Barracuda Spam firewall,Barracuda Cloud Based Backup, Intertel/Mytel 5000 PBX, HP Printers, Xerox Copiers, Network Management, Iphones, Windows Phones

Servers IBM AS/400, i-Series, P-Series, X-Series, Dell Poweredge 1800,2900,R310, R710

Software Microsoft Windows Servers, Microsoft Exchange, SQL Server SSIS Integration Services, Visual Studios, Mitel PBX software, IBM OS/400, RPG,CL, IBM Domino and IBM Notes platform, Acronis Backup Recovery, Microsoft Office/Outlook, Microsoft Desktop OS, Citrix Sharefile

Work History:

System Administrator 2014 - 2016

Law Offices Howard Lee Schiff, PC East Hartford, CT

Manage I-series Production and development, help desk support and firm’s email messaging systems

●Managed complete desktop support including maintaining and installing workstations, Network upgrades and training staff on newly released software and company procedures.

●Served IBM AS/400 system administrator

●Managed castel phone dialer and shoretel pbx communication systems

●Supervised IT staff to maintain firm’s network infrastructure, including administration of network servers, hp/xerox multifunction printers

System Administrator 2008 - 2014

Insurance Programmers Inc. Wallingford, CT

Manage Information Technology services for a midsize TPA including all EDI Transmission, Tele Communications, Server and network maintenance and future system enhancements.

●Maintained and upgraded IBM I-series Server to current Operating

●Updated call center to Mitel 5000 PBX to efficiently distribute incoming calls by programming the proper hunt groups for call flow efficiency

●Developed and implemented automated data interchange system using Microsoft SSIS SQL server.

●Relocate Headquarters to new location including all network equipment, servers, desktops phone equipment and all necessary wiring to support additional hardware.

●Created a Help Desk ticket system allowing staff to send requests to IT which can easily be prioritized based on the incident.

●Managed complete desktop support including maintaining and installing workstations, Network upgrades and training staff on newly released software and company procedures.

●Support all handheld Smartphone devices including Apple iphone and Blackberry.

●.

System Administrator 2001 - 2008

Law Offices Howard Lee Schiff, PC East Hartford, CT

Responsible for IT operations in all of the firm’s locations throughout the New England area including satellite offices and offsite disaster recovery facilities.

●Designed, installed and implemented firms Domino/Lotus Notes messaging infrastructure using site to site clustered IBM AS/400’s and Windows based servers, Windows Clients, Blackberry Enterprise Servers and mobile messaging technology.

●Served as IBM AS/400 system administrator including the installation and administration of database servers including hardware upgrades, version upgrades to the OS/400 operating system, applying PTF’s, monitoring system performance and installing and testing all third party software.

●Developed and implemented a fully automated document imaging system, utilizing Advanced Process and Imaging’s Optiview / Optispool software hosted on the AS/400.

●Modified disaster recovery policies and procedures utilizing site to site server clustering, replica servers, LTO Tape backup and off site media storage.

●Managed IT support staff to maintain firm’s network infrastructure, including administration of network servers, disaster recovery procedures

●Implemented firm’s security system including the installation of buildings key fob hardware/software (Cansec Maestro) and video surveillance hardware/software generating reports as requested.

●Worked with management, executives, and vendors to determine the technology requirements that support the firm’s business objectives, including hardware/software procurement and scheduled installations.

●Created and implemented firm’s help desk system which required prioritizing network and user issues and assigning to the appropriate IT staff for timely resolution.

Order Management February 1996 – June 1999

Starter Corporation New Haven, CT

Responsible for supporting a national sales force specializing in fast-paced sporting events, including MLB, NFL, NHL and NCAA playoff and championship titles.

●Ensured all products were delivered to venue and major retailers followed strict program requirements determined by forecasted winner of the event.

●Updated AS/400 database files to reflect new style codes and team changes in accordance to the special event program.

●Coordinate with sales and accounting staff on delinquent customer payment issues and invoicing discrepancies.

●Forecasted inventory requirements to fulfill customer needs at venue hot sites.

Education:

●Completed coursework at Central Connecticut State University, Gateway Community College, and Middlesex Community College.

●On-going technical training

●Additional Training:

Visual Basic – Gateway Community College

IBM I-Series System Administration /Development – New Horizons Albany, NY

IBM Domino Lotus Notes – New Horizons Albany, NY

Microsoft Networking Essentials

References available upon request

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