Customer Service Desktop Support

Tevin D. Wilson

901-***-****(Cell) ● *****.********@*****.***

COMPUTER REPAIR TECHNICIAN

IT Support Tech with pending certifications and hands-on experience in computer assembly and disassembly, and basic troubleshooting. Good interpersonal skills and completes tasks quickly.

●Great communication and interpersonal skills

●Computer/ Technical Literacy

●Strong ability to receive directions and establish routine.

EDUCATION CERTIFICATION

Certification:

●Microsoft Certified Professional (MCP) (pending)

●Microsoft Specialist: Windows 7, Configuring (pending)

●Microsoft Specialist: Windows 7, Enterprise Desktop Support Technician (pending)

●Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7 (pending)

Education:

●Lab Four Professional Development Center, Memphis, TN Sept 2016 (Projected)

IT Certification Training

●ITT Technical Institute, Memphis TN May 2016 - September 2017

Network Systems Administrator

COMPETENCY:

Hardware

●PC Troubleshooting

●PC & Laptop Repair

●Hardware Troubleshooting

●Hardware Installation

Software

●Windows XP/ Vista / 7

●Software Installation

●Software Troubleshooting

●Antivirus

Business Skills

●Microsoft Office (Word, Excel, PowerPoint & Outlook)

●Customer Service

● Typing

TECHNICAL SKILLS

●Assembly and disassembly of PCs, laptops, and other hardware

●Troubleshooting and repairing hardware and component issues

●Capable of installing operating systems and other software

●Navigating through computer screens and software

●Troubleshooting basic operating systems and software issues including blue screens and other errors

WORK EXPERIENCE

Desktop Support Tech September 2016 – Current

Memphis Goodwill Inc. Memphis, TN

Troubleshoot and repair any and all software and hardware related issues including, but not limited, to desktop computers, laptops, mobile devices, credit card processing, networking, etc. Ensured the highest level of customer service with all clients.

Sales Manager/Warehouse Supervisor/IT Administrator March 2014 – January 2016

Okscrap/Unitedbids, Martin, TN

Ensured the day to day operations, retail and wholesale customer relations were in compliance and operated efficiently. Maintained, troubleshot and repaired all computer related issues for all equipment in the facility. Commended for minimal down time and outages.

Information Technology Technician February2012 – January 2014

IT Helpdesk-University of Tennessee at Martin

Troubleshot and solved first level technical problems involving PCs, MACs, IOS, Android, Windows and Blackberry phone devices. Provided excellent customer service and problem resolution techniques. Worked as a team member and independently monitoring and maintaining university communications.

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