Management Technical Support
Resume:
GAYLON OLIVER
Rockwall, Texas ***** Cell: 469-***-****
************@*******.*** www.linkedin.com/in/gaylonoliver
SENIOR MVS SYSTEMS OPERATOR and TECHNICAL ANALYST
System Implementation & Infrastructure Integration
Client-focused, detail-oriented professional with vast IT Service Delivery experience supporting large Mainframe and Distributive Operating Systems requiring high levels of technical, problem solving, and monitoring skills. Effective communicator possessing strong problem solving and troubleshooting skills with extensive experience involving first-level hardware, software, and systems support. Analytical team player, bringing strong instincts, enthusiasm and a proven record of procedural compliance, process management and strong operational skills to an expanding and growing company.
MVS z/ OS System Operations ITIL v3 Foundation Certified Event & Incident Management
Batch & Application Monitoring Problem Analysis and Resolution Software
Service Level Agreements Systems Management Technical Support Technical Documentation Hardware Service Delivery Disaster Recovery Financial Services
PROFESSIONAL EXPERIENCE
IBM, Research Triangle Park, NC (Relocated from Dallas 01/2011) 1998 to Present
Senior MVS Mainframe Operator/System Analyst
Monitor, control, and operate complex systems, applications and distributed systems in a multi-vendor, multi-protocol IBM z/OS system environment. Support high value Strategic Outsourced accounts, maintaining and supporting a mix of both computing hardware and software applications.
Supported all Morgan Stanley Mainframe hardware and software applications for over 15 years.
Analyzed system vulnerabilities and collaborated with IT and business teams, eliminating vulnerabilities in support of internal and external audits.
Executed over 600 assigned Change Record requests with zero failures, resulting in zero SLA misses and RCA occurrences, including systems IPLs, executing ChangeMan, Natural Move and BIND requests.
Defined and documented system related issues, resolving, escalating and supporting the Systems Management Process by offering ‘best of breed’ process adherence and system availability.
Assisted management in achieving System Operations Delivery cost objectives, identifying repetitive automated alerting for batch abends and system ‘noise alerts’ that increased SysOps KPIs & Metrics by 20%.
Executed Batch Management/Abend recovery using CA7 job scheduling/workflow automation software package performing job monitoring, job restarts, and JCL edits.
Reviewed, re-wrote and updated client Operations Procedures, ensuring consistent communication of process, methods, and functions.
Provided key technical insight with client’s Senior Management regarding transitional knowledge transfer of a major financial services account, resulting in a transparent and seamless transition of Operational control to the customer. Recognized by senior levels of management of setting the standard in how to ‘offboard’ a client.
Served as initial contact, liaison and coordinator of all Severity1 incidents/issues, driving all events to resolution supporting IBM Standard Recovery Management Process, while eliminating or minimizing SLA impacts.
Supervised and trained 15 new Operator/Analyst trainees onsite and remotely via WebEx/Bridge calls, ensuring full staffing with trained and competent employees in both onshore and offshore geographies.
EDUCATION
Bachelor of Arts (BA), Criminal Justice and Sociology, Stephen F Austin State University, Nacogdoches, TX
Gaylon Oliver ************@*******.*** PAGE TWO
TECHNICAL SKILLS
Hardware Experience
IBM Z Series Mainframe, VM, iSeries, Hardware Management Console, IBM LINUX/KVM Workstations, laptops and servers
Systems and Software Experience
MVS Commands, JES2 Commands, CA7, CICS, DB2, IMS, MQ Series, JCL, TSO/ISPF, SAR, SDSF, NETCOOL, NETVIEW, NETO, CITRIX, OMEGAMON, MAINVIEW, Windows 10, UNIX, Websphere, BMC Remedy, ServiceNow, Peregrine, Maximo, MS Word, Tivoli System Automation, AOC/MVS, SYSPLEX
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