Service Representative Customer

Pauline Howe

Nashua, NH

*********@***.*** - 603-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Patient Service Representative

Hudson Medical Associates (Dr. Dionne and Dr. Fichera) - Hudson, NH - 2007-12 - Present Answer phones, check in/check out, update insurance and demographics, schedule patients, take messages, do referrals, schedule colonoscopys, egds, CT scans, MRIs, Echos, basically all testing the doctors order. Confirmation calls, collect outstanding balances, train new hires. Patient Service Representative

St. Joseph Hospital - Nashua, NH - 2002-04 - 2007-12 answering phones, scheduling patients, check in and check out, balance end of day copays for all doctors and create deposit slip. Schedule Colonoscopys, EGDs. Do referrals, and cover for the Office Manager when she was away.

Stock room lead, third key

LL Bean Inc - Nashua, NH - 1992-04 - 2002-04

Ordered merchandise, maintained inventory, opened and closed store, balanced end of day and bank deposits, represent company in court with shoplifters. Shift supervisor. EDUCATION

High school diploma in Business

Chelmsford High School - Chelmsford, MA

SKILLS

excellent customer service