Customer Service Rep

Brandon Ballard

**** ******* ***. *******, ** ***04 919-***-**** **********@*****.***

Objective

To obtain a position that will utilize my business experience, computer skills and organizational abilities

Experience

November 2016 – Current Customer Service Rep l LC Industries l Raleigh, NC

Processing incoming orders for the department and respond to customer requests and/or complaints Track and issue credits for customer return

Research web for descriptions and photos or products we sell and other duties as assigned

March 2016 – September 2016 Claims Specialist Manpower @ Seterus Inc. Raleigh, NC

Review and place details of vendor payment documents into excel spreadsheets and system forms for further processing

Apply simple transaction codes and reconcile detail dollar amounts to aggregated amounts provided by business partners

Communicate with business partners orally, in written form and in person

September 2015 – March 2016 Customer Service Rep DataStaff @ CSC Raleigh, NC

Inbound call center in accordance to DMA website practices and procedures for NC Medicaid

Point of contact for Providers enrolled in the NCTracks web portal for claim submissions, prior approvals, registration, licensing accreditation, etc.

March 2015 – January 2016 Customer Service Rep Total Outsourced Systems Inc. Raleigh, NC

Assist customers with issues/concerns regarding their Kroger Plus card accounts

Navigate various websites, assist with online registration, load/remove fuel point balances, etc.

April 2014 - November 2014 Customer Service Rep Builders Mutual Insurance Co Raleigh, NC

Handle Inbound/Outbound calls from agents and policyholders regarding billing inquires and policy endorsements

Assist with online registration and monthly payroll submissions and payments

February 2009 - April 2014 Auto Processor II Nationwide Mutual Insurance Raleigh, NC

Code and input assigned new business and changes (coverage's, amendments, cancellations) to existing policies Analyze and correct errors that result from own coding, underwriting, agents and or accounting input.

Process corrections regarding agency persistency, commissions, and productivity

May 2007 - February 2009 Personal Lines Service Rep Nationwide Insurance Raleigh, NC

Handle incoming calls from existing customers, agents, and/or 3rd Party companies according to best practices Request necessary forms; follow up receipt of trailing documents.

Follow up for necessary request documents and payments in order to process customer requests

May 2006 - May 2007 Commercial Processor Nationwide Insurance Raleigh, NC

Performed necessary ratings and coding for quotes, new business, renewals and policy changes

Reviewed submitted materials for completeness and accuracy. Followed up with agents and policyholders / applicants for missing or inaccurate information

Education August 1997 – June 2001 Millbrook High School Raleigh, North Carolina

Graduated and received high school diploma in June 200l

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