Customer Service Data Entry

Delois Williams

E-mail: *******@*******.***

Objective

Professional individual with strong work ethics, positive attitude and willingness to learn. I’m seeking employment with opportunities for growth & advancement where I can utilize my management skills, computer skills & dedication to provide quality, reliable & supportive service.

Experience

06/06-Present Opuzen Design Los Angeles, CA

Residential Customer Service Director

Lead the customer service team of six and being responsible for the continuous growth and improvement of residential customer service department.

Work directly with the owner to select and purchase new product.

Train customer team on new products and services.

Create strong relationships of trust through open and interactive communication with the showrooms and outside reps.

Communicate effectively with vendors and mills both domestic and international for prices, stock and/or lead time and minimum on product.

Interact daily with showrooms and outside reps via phone and email to provide information in response to inquiries on price, stock and/or lead time on products

& services.

Warmly greet vendors and customers when visiting the office.

Pleasantly answer inbound calls from showrooms, outside reps and direct customers.

Resolve quickly customer complaints via phone & email.

Create proforma invoices and purchase orders using Quickbooks.

Input new customers, vendors and items into Quickbooks.

Input backorders and new product into Opuzen’s sales management inventory system.

Communicate with the warehouse concerning daily shipping and shipments received.

Work closely with the warehouse on resolving any fabric issues.

Co-manage with the warehouse the residential sampling department.

Work closely with the digital department on residential digital orders.

Attend and positively contribute to team meetings

Promote a culture of teamwork by assisting colleagues Delois Williams

E-mail: *******@*******.***

03/04-05/06 SIDS Air Conditioning Los Angeles, CA

Office Manager

Pleasantly answer inbound service calls and efficiently dispatch calls to Service Tech.

Process daily Field invoices using ServiceWorks & vendor invoices using PeachTree.

Complete Local Union, National Pension & Workman Comp. forms & handle any discrepancy.

Responsible for handling A/R & A/P.

Calculate & prepare monthly bills, post cash receipt and enter credit memos.

Responsible for preparing monthly bank reconciliation and handle credit card transactions.

Weekly collection calls on pass due invoices.

Responsible for daily bank deposit.

Run monthly reports.

Responsible for purchasing office supplies.

Skills

Proficient in MS Word, Excel, Peachtree, QuickBooks, Service Works, Outlook & Internet, Data entry alpha & numeric. Knowledge of Access. Demonstrate accuracy & attention to details. Works well in a team environment, with co-workers & management. Excellent communication skills both verbal & written. References upon request

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