IT Engineer

SHAIK MOHAMMED IBRAHIM

Doha, Qatar

Phone: 009**-********

WhatsApp: 0091-961-***-****

************@*****.***

Career Objective

An enthusiastic Hardware and Network engineer with the necessary drive and determination needed to resolve complex issues. Possessing an excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Currently looking for a challenging position in Hardware and networking field which will make best use of my existing skills and experience. Work Experience

Company name : [24]7 Customer Pvt. Ltd. India

Duration : May 2016 - May 2017

Designation : Desktop Support Engineer

Job Responsibilities

• Working remotely (RDP) on IBM Clients machine.

• Troubleshooting the user’s tools and applications by accessing the users Laptop/Desktop remotely.

• Installing, Configuring and troubleshooting the mailing applications (Lotus Notes, MS Outlook).

• Installation/Uninstallation of applications/tools on user’s request with in the client policy.

• Troubleshooting issues of Windows/Linux (RHEL) Operating system.

• Creating, configuring and troubleshooting the Virtual Machines in Linux.

• Troubleshooting the Client specific browser issues.

• Completely overtaking the leads of Level 1 as per client’s policies.

• Worked on IBM Ticketing tool (Service Now) and ensure to resolve as per SLA.

• If the Service Request(SR) or Incident(IN) cannot be solved immediately followed the escalation procedure and assigned the tickets to the appropriate team and coordinate for resolution.

• Respond to the user questions and explain the operation of applications and equipments.

• Achieved high level of customer satisfaction through patient methodical approach to problem resolution, turning tense situations with customers into positive outcomes.

• Provide removal services of Viruses, Trojans, Spyware and Malware.

• Installed and configured WLAN networking. Can install configurations for file and printer sharing as well as multimedia networking, with video and music streaming capabilities.

Company name : Computer Clinic

Duration : July 2013 – April 2016

Designation : System Administrator

Job Profile

• Worked on offices and household AMC’s (Annual Maintenance Contract).

• Repaired, documented repairs and followed up in a timely manner.

• Educating customers on proper usage of hardware/software, also educating preventive measures to insure problems do not return.

• Upgrading and maintained computers for clients as needed.

• Assembling systems and monitoring hardware components of desktop pc.

• Resolve various service issues, including troubleshooting and repairing network connectivity issues, display failures and printer problems.

• Supported security related issue with successful virus detection and removal.

• Diagnosed malfunctioning machines to determine issue and repair accordingly.

• Replaced and repaired hardware and software while simultaneously securing vital data.

• Provided affordable & professional residential computer service and repair.

• Setup wireless home and office networks and wireless printers.

• Built and upgraded computers to best serve customer needs.

• Achieved high level of customer satisfaction through patient methodical approach to problem resolution, turning tense situations with customers into positive outcomes.

• Networked new clients through referrals.

• Provide data recovery services. Recovers lost and deleted data as well as data extraction from damaged computers.

Education

B.Tech (CSIT) Geethanjali College of Engineering

Inter (MPC) Sri Chaitanya Junior College

SSC Pragathi High School

Technical Skills

• Installation and configuration of Active directory services, creating domains and managing users.

• Configuring DNS, DHCP Servers, and creating Group policies.

• Administration, maintenance and troubleshooting of desktops with (Win 2000, XP, Vista, 7, 8, 8.1, 10)/ Server’s (Windows2008, 2008 R2, 2012) operating systems.

• Design and implementation of LAN/WAN, using Cisco routers, hubs and switches

• Experience of IP addressing, administrating subnets and various routing models

• Sound knowledge in Routing (EIGRP, OSPF and BGP)

• Sound knowledge in VMware vSphere Datacenter virtualization, Hyper V.

• Configuring, Verifying & Troubleshoot the Routing Protocols like RIPv1, RIPv2, OSPF, and EIGRP.

• Configuring, Verifying & Troubleshoot Standard ACL & Extended ACL.

• Switching concepts like: VLAN, Trunking & STP.

• Configuring, Verifying & Troubleshooting the WAN Protocols like HDLC, PPP

(Both PAP & CHAP) & FRAME RELAY.

• Switching concepts like VTP, INTERVLAN.

• Configuring, Verifying & Troubleshooting the NAT (Network Address Translation), PAT (Port Address Translation)

• Configuring LAN Switch and Cisco 1800,2100 7200, 2800 series.

• Configuring the Local User Names & Passwords for AUX & Virtual Terminal, VLANs, Access Ports, Trunk Ports, ACLs, Static Routes routing protocols. Strengths

Self-Motivated, Self Confidence.

Hardworking, Team player, Good interpersonal and team skills.

Quick Learner with Excellent Analytical Skills.

Willingness to learn and work in different environment driven by ambition and optimism.

Co-operative and Leadership quality.

Effective in verbal and written Communication.

Achievements

Academic:

Certified for completion Data Mining subject by Indo-US Collaboration for Engineering Education (IUCEE).

Sports:

Represented Hyderabad team at State Level (U 17) twice in Throw ball game.

Awarded with Merit Certificate for winning Throw ball in Interschool Competitions. Cultural:

Was an Event Organizer for an event SHORT FILM MAKING in “VIBGYOR 2K12” a National Level Cultural Fest held at Geethanjali College of Engineering.

Successfully organized SHORT FILM MAKING in “VIBGYOR 2K13” a National Level Cultural Fest conducted at Geethanjali College of Engineering.

Won the 1st position in Short Film event of “SRUSHTI 2K12” organized by Tirumala Engineering College.

Professional:

Honored with ‘BEST ERP CONTRIBUTOR’ in Inter Program ERP Competition by [24]7 Customer Pvt. Ltd.

Courses

Undergone Hardware & Networking, MCSE, CCNA, Linux RHEL Courses.

Undergone VCP-DCV (VMware Certified Professional–Datacenter Virtualization).

Typing Higher – 45wpm.

Certifications

Cisco Certified Network Associate (CCNA R&S). Cisco ID: CSCO13231753

Typing Higher – 45wpm.

Personal Information

Date of Birth : 19th July 1989

Gender : Male

Nationality : Indian

Marital Status : Single

Languages Known : English, Urdu, Hindi & Telugu.

Visa Status : Transferable with NOC

Declaration

I do hereby declare that the information and facts stated here in above are true, correct and complete to the best of my knowledge and belief. Place: Doha, Qatar. (Shaik Mohammed Ibrahim)

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