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Customer Service Project

Location:
Sammamish, WA
Posted:
December 09, 2017

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Resume:

Guy Farago

***** ** ** ** ***

SAMMAMISH WA *****

Tel. + 001-425-***-****

**********@*****.***

Personal Profile

10+ years of extensive IT experiences in Systems Analysis,Application Design, Development, Enhancement, Maintenance and Support of telecommunication and information technology systems.

Experience in Coordinate,management, problem resolution for large-scale software projects. .

7 years Experience in development Powerbuilder in information systems for Billing application (CSM).

Management Experience in triage and coordination for defects for large versions.

Handling project of Software Development end to end life cycle (SDLC) with waterfall,Agile methodologies and following quality process.

Skilled in delivering solutions with strong analytic and problem solving skills by swiftly resolving critical production or development issues.

Handling Product Development starting with review Technical Requirements and creation for design, Coding and testing Software document using User Stories.

Experience as Program Manager.

Skills

Technical Languages: PowerBuilder 8,11,12.6, SQL, PL SQL, C, Html, XML.

OS: MS windows 2000/XP/7, UNIX

Tools: Remedy, TOAD/SQL Developer

Good written and verbal communication skills.

PowerBuilder Consultant.

Passionate for project .

Highly motivated.

Analytical skills.

Deep technical ability.

Dedicated.

Innovative, creative

Collaborative.

Education

1994 – 1996

B.A. in Math and Computer Science, Haifa University, Israel.

List of courses

Oracle, SQL, Unix, COM, Power Builder.

Employment

2008-Present PowerBuilder Consultant T-Mobile USA (Amdocs Inc. Client)

Extensive experience with all project stages – Define product roadmap,Research,planning, analysis,lead development,follow-up,Managing product, testing, documenting,Delivery.

Support T-mobile USA billing project for front end for Troubleshooting, Debugging defect for ongoing support and development for Customer service applications.

Lead development efforts for migration into powerbuilder 11v,12.5v.

Lead programming efforts for moderation Customer service applications to include new user interface for web services .

Introduce new Development Process for Development team to handle adding new services type in system. Reduce amount for coding for flow in 5%.

Effective Triage and coordination large-scale development versions (every 2 month – 250 MM Work) in Complex environment.

Introduce and led weekly meeting for better development practices for team and risk Analysis,

Process reduce number for frequently defects in 10% improve quality.

Experience with develop solutions with UX designers related for web service.

Experience with user requirement gathering,Product Planning,develop solutions as subject matter expert, program development, Solve technical issues,support test automation.

2006-2008 Software Engineering Specialist Orange CH (Amdocs inc Client)

Support Orange Switzerland cellular billing project for ongoing support and development for Customer service applications, troubleshoot and debug complex system processes as part from Handle production support as per SLA timelines and compliance standards.

Represent Amdocs Ensemble in daily meetings with Internal Stakeholders (development,Testing, Operations) related for quality and progress for defects, Projects, operational issues.

Participate in creating Technical specifications Document,impact assessment reviews, object-oriented design, Advice QA teams, design review meetings.

2003-2006 Software Engineering Specialist Amdocs inc,Israel

Led Mobile number portability (MNP) project from front end side with quality and within budge.

Handling various technical aspects like project documentation, system design & integration, coding of modules, monitoring critical paths & taking proper actions.

2001-2003 Team leader Amdocs inc, Cyprus

Led 5-person team to re-design, development and manufacture of PRM (Partner relation management) as web application.

As part of this role, I was involved in extensive design and code level analysis.

2000-2001 Team leader Supplyscience,Israel

Led 4-person team to design and carry out web applications for supply chain optimization in Startup environment.

1996-2000 Software Programmer Amdocs inc,Israel

Software Engineer working on Ensemble system in customer service application (CSM) project.



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