PROFESIONAL PROFILE

Results-oriented Professional with experience as an IT Manager, Project Manager and IT Engineer. Expertise in information technology, leadership and business. Skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Hands-on engineer with extensive customer service experience who is able to keep teams focused and productive. I can manage, coordinate and lead small and large IT projects. Excels at troubleshooting problems, creating and implementing solutions while meeting cost, schedule, and quality goals. Bilingual English/Spanish. TECHNICAL SKILLS

• Microsoft Office (Excel, Word, PowerPoint, Outlook)

• Microsoft Project, Stand-alone and Center Web

• Microsoft Visio (Diagrams and Charts)

• Microsoft SharePoint (Team Sites)

• NetApp Cluster Administration. Data ONTAP 8.3

• VMware Administration

• HP Rack, Tower and Blade servers

• Monitoring Platforms (Solarwinds)

• Microsoft Windows 2003, 2005, 2008 & 2012

• Active Directory, IIS, DNS and DHCP knowledge

• CommVault Simpana 9, 10 & 11

• Quantum Scalar libraries: i6000, i500, i80 and i40

• Basic Linux Administration

• Collaborative tools: Trello, OneDrive, Dropbox

• Remote Admin Tools: Netop, Proxy

• HelpDesk Service: (ServiseNow), Remedy

PROFESSIONAL EXPERIENCE

CommVault Engineer – Expert. Cognizant. Aug 2017 – Sep 2017 Functions and Responsibilities: Responsible for supporting Disaster & Recovery project within CommVault environment to recovery servers in different platforms.

Provided support on CommVault for the DR project for Merck/ Merck Sharp & Dohme.

Restored hundreds of Linux & Windows servers worldwide.

Supported virtual servers restore in the VMware environment.

Handled BMR restores for physical servers, Application servers (Exchange, SQL, SharePoint, and others). Project Manager – IT Lead. Gentle HomeKare. May 2016 – July 2017 Functions and Responsibilities: Responsible for managing multiples projects to improve and achieve company goals. Responsible for lead IT Team, recruiting, performance review, coordinating tasks, creating project plans, supervising and assigning resources properly. Responsible for managing multiples IT projects to improve service & support.

Resource allocation to optimize customer service. Organizing and prioritizing the right people available to attend customer requirements. Prepared schedules by project balancing the work appropriately. Improved employee availability by 35%.

Ensured services met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to management level. Running surveys and introducing changes, customer satisfaction increased 20%.

Monitoring daily team activities to ensure projects remain within budget and within schedule. Prepared weekly/monthly meetings to review status and resolve issues. Elaborated reports to stakeholders. Maintain all projects information under MS Project and keep updating documentation in MS SharePoint.

Developed an infrastructure solution, prepared budged and tracking cost. Installed and configured new computer equipment. Setup networking devices, switches, firewall and wireless. Following-up tasks to review progress and resolving issues. Overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.

Elaborated annual IT budget. Liaise with contractors to receive and distribute schedule updates projects and SOW.

Analyze schedule and budget progress of projects and accurately forecast new time lines when necessary.

Developed documentation and diagrams: policies and procedures to administer and support systems and applications implemented in the company. Organized meetings to review project status and implement corrections when are needed. OXY INC. (OIL & GAS), HOUSTON, TEXAS 2006-2015

IT Consultant – Storage & Data Protection Engineer – Project Manager. OXY INC. Mar 2015 – Sep 2015 Functions and Responsibilities: Responsible for manager infrastructure projects to upgrade and implement new solutions to improve existing business systems. Also, responsible for administering storage enterprise and protecting data. MARCO

CORONEL

IT Manager (832) ac3not@r.postjobfree.com

26323 Alpine Rose Ln. Katy, TX 77494

https://www.linkedin.com/in/marco-coronel-0a846077/

Led projects to support, maintain and design various storage & backup environments (Oracle, SQL, VMware, SharePoint, and Exchange) that maximized capacity and increased efficiency of operation for multiple systems.

Developed and configured data protection strategy project through CommVault and storage NetApp (Snapshots). Upgraded storage environment to NetApp Clustered (FAS8080). Worldwide implementation.

Monitored daily storage and backup operation through reports, job status and alerts to resolve issues about space and effectively back up over 150 Terabytes nightly; throughout CommVault in multiple environments of a total of 12PB.

Organized weekly/monthly meetings to review project status. Also maintained project files and any documentation updated under SharePoint doc library, as well as daily, weekly and monthly reports to stakeholders. Maintained updated projects under MS Project.

Compiled Backup and Restore evidence to respond either internal or/and external annual audits (SOX) for domestic and worldwide locations.

IT Consultant – Project Manager & Backup/Recovery Coordinator, OXY INC. Nov 2008 - Feb 2015 Functions and Responsibilities: Responsible for supporting, maintaining and implement new Backup project. Managing multiple backup environments on Windows, Linux, back up over 3500 servers daily. Led and supervised team of 5 Data Protection engineers.

Led CommVault implementation project that effectively migrated backup platform from EMC Networker to CommVault. Created a lab to test backup options (NetBackup, CommVault, Tivoli-Spectrum, Avamar)

Identified and designed a backup strategy solution with CommVault to protect data for over 100 Domestic remote sites using dedup technology and Worldwide (10sites). Provided a 30% improvement in communications between sites.

Replaced NexSan backup storage to NepApp storage devices (D2D).

Updated all CommVault MediaAgents Windows and Linux servers (VMware) in accordance with the capacity planning, security and Data Center management.

Elaborated Backup policies & procedures, and created a SharePoint site to store all applicable documentation.

Monitored daily storage and backup operation. Configured alerts on job status. Resolving alerts, fixing issues and providing successful solutions to storage and backup requests.

Installed and maintained Quantum Tape Libraries: i6000, i500 and i80.

Developed strategic Disaster Recovery plan to restore critical data and tested plan ensuring users could validate data. Captured issues and documented experience to share with other sites.

Handled yearly audit reviews, providing remediation of system vulnerabilities, access control to the system, servers and Data Center for Domestic and Worldwide locations. Procedures and Documentation provided satisfied auditors (SOX) IT Consultant – Technical Service Engineer, Sep 2006 - Oct 2008 Functions and Responsibilities: Responsible for developing technical solutions to upgrade or implement new applications.

Led projects to implement/upgrade core business applications. Analyzed and evaluated computing and storage configuration. About 50 applications were implemented/upgraded with new technology.

Led project to move Argentina’s Data Center to a new location. Data Center infrastructure was moved to a new building, its functionality, applications, services, servers, storage and networking devices were moved according planned and scheduled. Extensive coordination with internal teams and external vendors. Successful project without major issues. Occidental Exploration and Production Co. (OEPC - OXY) – Quito – Ecuador IT Manager and Admin Services Manager, Mar 2003 - Sep 2006 Functions and Responsibilities: Manage IT department and the Administrative services of 50 people, plus 6 direct report. This included recruiting, performance reviews, goals, provide couching, problem solving, management objectives, training, and assessing necessary resources and procuring them. Responsible for availability and integrity of all systems and communication network. Also insured that corporate standards are followed. Identify opportunities for improvement and increase efficiencies on the IT projects.

Planed and controlled execution of information systems, telecommunications, data management and Central File.

Optimized costs and used installed infrastructure to execute 140 projects annually with a 96% success rate.

Developed plans and projects with different vendors to maintain and improve the application that IT department provides to the company.

Negotiated licenses agreements and consulting services with vendors for technical applications totaling more than

$3.5M; that deal saves $2.5M per year.

Identified potential vendors and negotiated service level agreements that saved company $1M per year in telecommunication services while ensuring proper coverage of new information system needs.

Oversee developing and integrating final phase of communication network (SDH) project, including design, develop, performance/quality testing, implementation and back-up; allowing integrate 6 remote sites with 60 oil wells. Project saves $28M.

Managed $9.5 million annual budget (CAPEX & OPEX) for entire department consistently capitalizing on innovative ideas to finish under budget by approximately 10%.

Shared technology and experience (issues) with other sites through conference calls, visits, demonstrations, evaluations and deployments of technology which assisted with corporate-wide initiative to find cost savings.

Prepared reports and presentations for local and corporate executive teams that earned recognition as first site on implement new technology.

EDUCATION

Bachelor degree of Computer Science - Systems Analyst. Escuela Politécnica Del Ejército, Quito, Ecuador.

Technology of Computer Science. Escuela Politécnica Del Ejército, Quito, Ecuador.

Project Manager Professional Certificate, University of Houston. 2016 COURSES AND SEMINARS

NetApp Cluster Data Administration and Data

Protection Adm.

CommVault Simpana Advance Administration,

Engineering and Support.

CommVault Simpana Design and Implementation.

ITIL and its best practices.

How to improve your IT business.

Michigan University, the Leadership for Experienced Managers Program.

Management & Leadership skill for IT Professionals.

Bureau Veritas, Norma ISO 14001 and Ohsas 18001.

Problems Solution and Take a Decisions.

Network Security and Firewall configuration.

Microsoft Office Advanced (Word, Excel and Power Point).

Contingency plans (Disaster & Recovery Plans).

IBM.

REFERENCES

Available upon request

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