Customer Service Sales Representative

RETAIL WORK EXPERIENCE:

Advantage Sales and Marketing NJ/PA/NY

Retail Supervisor, Mars Chocolate, Walmart Direct Retail Team 2007- Present

Responsible for 11 Retail Sales Representative territories spanning NJ, PA, NY

Accountable for new hire process, retaining, training, coaching, and developing direct reports using company processes, tools and resources

Drive the achievement of in-store retail excellence goals by building goodwill with Walmart and Mars to ensure timely new item retail placement and ensuring completion of all retail projects

Achieves Mars client goals and objectives by effectively managing and directing retail personnel, conducting store audits and effectively executing all retail projects

Oversees call coverage by scheduling merchandisers and reviewing reports to ensure coverage quotas are met

Budgeting and expense control with the goal of coming in under budget and having excellent control of expenses for all direct reports

Timely completion of all administration and reporting paperwork including; store call reports, recaps, itineraries, timesheets, expense reports, etc.

ESM Ferolie Montvale NJ

Retail Supervisor, Sales Representative 1998-2007

Partnered with Mars Chocolate and other various clients

Performed duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, clip strips and attaching tags properly, checking date codes and plan-o-gram integrity, restocks and reorders as necessary

Joined with store personnel and co-workers to achieve and maintain merchandising excellence and build effective working relationships

Read and followed plan-o-grams to effectively complete project work and resets

Reported and discussed observations and issues with the Unit Manager

Effectively and accurately worked with web based applications via company authorized tablet

Promoted to Mars Team as a Supervisor in 2004, transferred to ASM with Mars in 2007

Sara Lee Downers Grove, Ilinois

Leggs Pantyhose Rep 1996-1998

Responsible for ordering and counting product with the receiver in various supermarket and drug stores

Handled damages and store credit process

ADDITONAL WORK EXPERIENCE

Middletown Travel Agency Middletown, NJ

Travel Agent

Assessed client needs and delivered in a timely manner

Developed and grew customer base through word-class customer service

Bear Sterns Accounting

Clerical Associate

Secretary to Vice President providing personal assistance, meeting organization, typing reports

Customer service responsibilities

EDUCATION:

Curtis HS Staten Island, NY

TECHNICAL SKILLS:

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

PC, iPad, and tablets

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