Customer Service Microsoft Office

Brock Morrison

*** ******* ******, ***** *** ON, P1B-8N5 902-***-**** ac3ned@r.postjobfree.com Objective

As a pending graduate of Nipissing University, I am seeking employment where I can contribute to the success of my employer, as well as utilize and further develop my business administration skills, which were learned while acquiring my Honors in Bachelor of Business Administration degree, with a double major in Finance & Marketing. Education

BACHELOR OF BUSINESS ADMINISTRATION 4TH YEAR NIPISSING UNIVERSITY

Double Major: Finance & Marketing

HIGH SCHOOL DIPLOMA 2011 RIVERVIEW HIGH SCHOOL

Honors with Distinction in French Immersion (> 89% GPA) D.E.L.F. EXAM (DIPLÔME D'ÉTUDES EN LANGUE FRANÇAISE)

Official diploma awarded by the French National Ministry of Education to certify the competency of candidates from outside of France in the French language Previous Work Experience

NORTH BAY HYDRO CUSTOMER ACCOUNTS SPECIALIST 2017

Finance / Customer Service Departments

NOVA SCOTIA POWER METER READER SUMMER OF 2014, 2015 & 2016

Working in Meter & Inspection Services my responsibilities included taking readings of customer’s power meters for billing, as well as delivering the final warning of payment due, before the disconnection of their service occurs.

CASINO NOVA SCOTIA SECURITY OFFICER SUMMER OF 2013 & 2014

Verified that the patrons using the establishment were the age of majority, abstaining from excessive alcohol consumption, and behaving appropriately.

Performed the “second count” and “signing off” on cash payouts over 300$.

Performing the “second count” and “signing off” on the game chips before they were transported to and from the gaming tables.

Escorting co-workers into the vault for withdrawals or deposits of cash. CELEIDH CONSTRUCTION LABORER SUMMER OF 2011 & 2012

Cleaning and preparing a job site, loading and delivering materials, and using a variety of tools

Interior demolition of a Target retail store

DANNY CLEARY HOCKEY SCHOOL INSTRUCTOR SUMMER OF 2014

Responsible for on ice skills instruction, as well as full day supervision of the young athletes during their off-ice activities from 9am to 5pm (meals, dry land training, rest periods etc.) Skills & Abilities

TIME MANAGEMENT

As a member of The Men’s Varsity Hockey Team at Nipissing University, I have balanced the demands of on and off ice training, travel, and a full course load. I have been successful in my time management as indicated by being named as an Academic All Canadian for the last two years. ADVANCED COMMUNICATION SKILLS

As a Casino Security Officer I developed advanced communication skills in dealing with intoxicated and unruly patrons. I had to apply positive confrontation skills to cause de-escalation, to protect other patrons and staff.

Was professionally trained to converse and assist in communicating the options available to patrons who had self-identified as having a “gaming problem”. LEADERSHIP

Served as captain and alternate captain at different levels throughout my hockey career

Selected to represent the Men’s Varsity Hockey Team on the Student Athletic Advisory Committee at Nipissing University. The SAAC Committee is a liaison group between varsity athletes, students, coaches, and faculty.

Nominated for The Nipissing School of Business Leadership Award COMPUTER SKILLS

Proficient in Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint.

Proficient with SunGard’s AS/400 Information System Academic Achievements

• Academic All Canadian (2014-2015, 2015-2016 & 2016-2017)

• Two Time (2016 & 2017), Mike Candeloro Wealth Management Group Award (Awarded to the student at Nipissing University in the Finance Stream with the highest overall average)

• Carl Sanders Entrance Scholarship; Nipissing University

• Schulich Entrance Scholarship; Nipissing University

• Donnie “A.B.” MacIssac Scholarship (Awarded to the player in the Nova Scotia Major Midget Hockey League with the highest overall GPA)

• Nominated for The Nipissing School of Business Leadership Award Volunteer

• Icy Knights Program (weekly activities with children of special needs, bowling, arts & crafts etc.)

• Coaching youth and minor hockey

• “Run for The Cure”

• Food Collection for the student food drive at Nipissing University Page 2

References

• Bruce Gallagher Owner & Operator of Caleigh Construction 902-***-****

• Mike McParland Head Coach, Nipissing Lakers Men’s Hockey 705-***-****; ac3ned@r.postjobfree.com

• Dr. Denyse Lafrance Horning Professor / Marketing Coordinator at Nipissing University (705) 474- 3450, ext. 4319 ac3ned@r.postjobfree.com

• Cindy Tennant Manager, Finance at North Bay Hydro 705-***-**** ac3ned@r.postjobfree.com

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