Customer Service Representative

CLAVER BLEU

Phone: (M) (****) 917-***-****

Email: *************@*****.**

Resident Philippines

Block 5 lot 10 Dela Rosa subdivision san juan Taytay Pasig

OBJECTIVE

I like to think of myself as a hard working individual with a winning mentality and a desire to achieve the most that I can. I also understand that in this fiercely competitive corporate world that we live in today, injecting personal time and effort is required to ‘raise the bar’ and continuously strive for improvement.

CORE COMPETENCIES

* Strategic operations; Management process analysis,

* Technical help and guidance on system implementation in area IT expanded to hardware

Assistance

* Transportation, cost reduction, shipping, customs, logistics, warehousing,

Accounting and finance

* Specialized in the translation of French and English ( French translator in Odesk)

* Expertise in Windows, Troubleshooting, Microsoft Office (word, excel, access, PowerPoint)

Oracle, Database, Web designer and Internet

* Awareness of Finance,

* Team player; excellent attention to details

PROFESSIONAL EXPERIENCE

LOGISTICIAN (2010-2011)

BSF solutions INDIA

Purpose of the position

* Ensures maintenance and role of technical assistance or support from the user to

Refine and optimize the operation of systems and enterprise applications.

* Ensures correct translation of trade documents and related business communication from language other than English.

* Assesses import eligibility, risk levels, and identification of standard and non-standard files following the Business Rules on valuation, classification, import eligibility and process flows, Country Instructions, and other related references.

ADVISOR

* 24/7 customer service Bangalore (INDIA)

Selected to join 24/7 on 30th Aug 2010

LOGISTICIAN

Di Informatique – Abidjan, Republic of Cote d’Ivoire (2004-2006)

* Responsible of informatics material purchasing

* Responsible for examining and resolving Internal/External customer inquiries pertaining to return authorization, return authorization discrepancies, Warehouse Discrepancies, Carrier Claims and any other related issues that could result from an Inbound request and or an Account Receivables reconciliation request.

* Responsible for the required research and provide resolution in an expedient manner based on policies and procedures.

EMPLOYMENT HISTORY

December 2014 until July 2017 Helpdesk french Agent to Stefanini

Inbound Calls; Technical Support for The EY customers. Resolution or Escalation in an expedient manner based on policies and procedures.

July 2014 to December 2014 Customer Service Representative to C3

October 2013 to july 2014 Customer Service Representative to IQOR (leapfrog)

Inbound Calls; Technical Support for The Leapfrog customers. Resolution or Escalation in an expedient manner based on policies and procedures.

Since 2011 to October 2013 Customer Service Representative (French BANKING) at Aditya Birla Minacs Philippines for MBNA bank Account

Present position: Credit Card Acquisition agent, BT, Supervisor

Process completed: Acquisition Card, Credit collection

* Attaining daily, weekly and monthly targets specified by the process.

* Adhering to the schedule as prescribed by the TL.

* Conveying the client requirements to the team with regards to the process.

* Inbound (fill credit card application for Canadian customer, Respond promptly to clients inquiries, Handle and resolve clients complaints regarding the bank account, providing quality service to customers and associates inquiring about the availability of credit)

• Outbound (proposal and selling credit card to Canadian customer)

EDUCATION

* Post-Graduation diploma in computer application (2010-2011)

NICT Bangalore (India)

* Bachelor in Commerce (2007 - 2010)

DR. Bhimrao Ambedkar University of Agra (India)

* MCSE ( Microsoft certified system engineering) MCP ( 2007-2009)

National Institute of Information Technology (NIIT) – Bangalore (India)

PERSONAL INTEREST

My favorite activities in my spare time include playing football, travelling, learning foreign cultures, playing video games and traditions and world news.

Date of Birth: 20 April 1981

Nationality: Ivorian

Gender: Male

Linguistic Proficiency: French and English

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