Customer Service Manager

Professional Summary

Skills

**** **** *** *, *****, Florida 33619 • Home: 813-***-**** • Cell: 813-***-**** • ***************@*****.***

Customer-oriented CSR successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic CSR with strong time management skills who thrives in a fast-paced, dynamic environment. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives. Customer Service Manager experienced with all facets of the hiring, training, coaching and development processes of Call Center Representatives. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over one year of retail experience in a fast-paced, team-based environment. CSR excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. CSR driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. CSR with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Windows. Patient and empathetic CSR with extensive background in conflict resolution and customer care. Desires a CSR role.

Work History

Skillful menu development

Honest

High level of aesthetic and culinary

execution

Management and leadership experience

Proficient in customer service

Strong client-interaction skills

Persuasive speaker

Completed telephone training seminar

General knowledge of computer software

trustworthy and punctual

On time and reliable

Neat and clean in appearance

Strong time management skills

Service-oriented team player

Adheres to customer service procedures

Customer interface expertise

customer service, 11/2017 to Current

General Dynamics Information Technology – tampa, riverview Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Answered product questions with up-to-date knowledge of sales and store promotions.

Asked open-ended questions to assess customer needs. Communicated all store initiatives and promotions to customers to generate return business.

Provided incentive to increase productivity by offering employees awards for best customer service.

Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer Education

complaints efficiently and quickly.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Restaurant Team Member, 02/2016 to 05/2017

Joel perez – tampa, Florida

Requested and recorded customer orders, and computed bills Provided excellent customer service

Oversaw the operation and maintenance of equipment Consistently offered professional, friendly and engaging service. Managed guest checks, collected cash and processed credit cards Developed and maintained positive working relationships with others to reach business goals.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members. Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Rectified guest complaints quickly and efficiently. High School Diploma: 2017

Bloomingdale High School - Valrico, FL

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