INFORMATION TECHNOLOGY EXECUTIVE

EXECUTIVE PROFILE

Goal-driven and seasoned professional with extensive experience in leading all aspects of information technology solutions and computer systems essential to attain organizational goals. Expert at developing technologically advanced enterprise systems with multisite impact aimed to effectively reduce risks and overhead expenses as well as to significantly improve efficiencies. Adept at motivating, guiding, and leading high-performing teams to meet business transformation goals and achieve industry-leading results.

AREAS OF EXPERTISE

Employee Engagement and Alignment

Process Reengineering and Improvement

Project Governance

Strategic Planning and Implementation

Software Development and System Implementation

Infrastructure Management

Client Relations and Customer Service

Organizational Design

PROFESSIONAL EXPERIENCE

MARSH SUPERMARKETS, INDIANAPOLIS, IN

Vice President of IT and Chief Information Officer • 2013–2017

Directed all technology-related functions, including store operations, print shop, and mailroom

Collaborated with the chief financial officer and chief executive officer in developing and implementing strategic solutions to enable the business through application development, store systems and maintenance, and help desk operations

Routinely reviewed operations to determine operational performance and create strategies aimed to reduce costs, maintain operational efficiency, and maximize return on investment (ROI)

Oversaw staffing requirements, which include hiring, recruiting, and training staff and leaders

Worked with supply chain planners in identifying demand and design supply chain plans to guarantee resource availability

Analyzed inventories to determine ways to improve inventory turns, enhance customer service, and reduce waste

Selected Accomplishments:

Spearheaded the development of an innovative payment solution compatible with Marsh Supermarket’s EMV credit card standards, which entailed replacing 10 payment types with a bolt-on payment processing system and resulted in 30% decrease in processing cost

Pioneered the implementation of a Cisco UCS platform and VMware to improve store technology by replacing all non-POS servers and consolidating all store domains into a single domain; which consequently removed 99.9% of support calls, enabled true environment management, and enhanced overall performance and efficiency

Introduced SD-WAN solutions to remove traditional T1 connections, replace obsolete network infrastructures, and leverage commercial broadband options, which brought forth 60% decrease in network costs

INPRS, INDIANAPOLIS, IN

Senior Leadership Consultant • 2013

Rendered strategic IT planning and consultative support to senior-level managers, including creating and implementing new business processes and realigning position responsibilities to improve daily operations

Partnered with IT applications development leaders in designing request for proposal (RFP) components to outsource application development activities

Selected Accomplishments:

Provided focused support to a client by establishing new initiatives for service delivery and improving all IT job descriptions for the complete restructure of the client’s leadership model

Enabled the transition of system support from project based to support model with 20% reduction in ongoing run costs

ONEAMERICA FINANCIAL, INDIANAPOLIS, IN

Assistant Vice President, Technical Services • 2007–2012

Supervised server, WebSphere, end-user support, storage, Domino application development, and infrastructure operations

Offered focused guidance and leadership to the Leadership Team through the Mentor Program

Selected Accomplishments:

Served as part of the Executive Team in handling the transition of outsourcing infrastructure functions, which entailed creating an infrastructure outsourcing model, selecting final candidate, negotiating contracts, and transitioning to a new partner; thereby successfully meeting the schedule with 30% department turnover

Directed all aspects of a server virtualization project to replace outdated hardware and resolve equipment reliability issues by establishing a team to review and plan for new server technology; which resulted in 85% server virtualization, a more efficient administration, and 25% decrease in overhead costs valued at $600K

Deployed a dynamic desktop virtualization solution with 1,000 blade PCs, introduced MS roaming profiles, removed user rights, and transitioned to XenDesktop with Citrix streaming, which reduced desktop visits by 30% and providing full remote access

Played a lead role in repacking images, automating patch management, and packaging applications, which decreased images by approximately 90% while improving the application deployment process

Earlier Position Held:

Manager, End User Support • 2004–2007

EARLIER CAREER

DUKE ENERGY CORPORATION, PLAINFIELD, IN

Manager, Engineering and Design • 2003–2004

Manager, IT Support Services • 2001–2003

Manager, IT Energy Services Applications • 1996–2001

Liaison, Transformation Now • 1995–1996

Technology Analyst Applications • 1986–1995

EDUCATION

Bachelor of Science in Computer Science, Minor in Business Administration and Mathematics

Indiana State University, Terre Haute, IN

PROFESSIONAL DEVELOPMENT

OneAmerica

Executive Development Program

HDI Knowledge Centered Support

Duke Energy

Dale Carnegie

PROFESSIONAL AFFILIATIONS

Indy CIO Network

Help Desk Institute

ACTIVITIES

Knights of Columbus (President of the Indiana Financial Secretary Association)

Church Choir

Gregorian Chant Schola

Clarinetist

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