Financial Services Support
Resume:
Hillsboro,OR
Contact No-424-***-****
E ****-**********@*****.***
PRIYANKA SINGH
Professional Summary:
• Dynamic Professional with 9+ Years of experience in the Devops and Middleware Infrastructure.
• Extensive experience in applications infrastructure, including analysis, design, deployment, implementation, maintenance and documentation of application software in web-based environment, distributed N-tier architecture, and client/server architecture.
• In-depth knowledge of WebSphere Application Server, Apache, Tomcat,MQ and AWS.
• Strong experience on Application Server Administration, Systems administration, Maintenance, Trouble shooting, optimization and support of highly mission critical Applications using IBM WebSphere Application server 7.x, 6.x, 5.x, 4.x, IBM Websphere Process Server V 6.2, V 6.0 Jboss 4.5, 4.0, WebSphere MQ 5.3/6.0, IBM HTTP Server 1.3.x, 2.0.x, 6.x.
• Good Experience in maintenance of the WebSphere Application Servers on various UNIX platforms and setting up the Development, Testing, QA and Production environments
• Experience in installation, configuration, tuning, security, backup, recovery and upgrades of IBM WebSphere Application server on AIX, Linux (RedHat & SUSE), Sun Solaris and also Windows NT 2000/2003
• Highly experienced in migrating WebSphere MQ.
• Installation and support of Apache Web Server.
• Experience in writing scripts for automation of administrative tasks in UNIX platforms.
• Detailed technical knowledge and hands-on experience of DevOps, Automation, Build Engineering and Configuration Management
• Extensive experience in the design and implementation of fully automated Continuous Integration, Continuous Delivery, Continuous Deployment pipelines and DevOps processes for Agile projects across the Financial services.
• Experience with automation/configuration management using Puppet, Jenkins CI/CD tools.
• Ability to use a wide variety of open source technologies and AWS cloud services.
• Good understanding of basic principles of financial markets and instruments, Basel risk management, portfolio risk, trading and settlement concepts.
• Strong communications and presentation skills effective at all levels of the organization.
• Solid track record for the implementation of technology solutions for optimizing operational efficiency.
• Experienced team leader focused on meeting business needs by delivering excellent service, effectively prioritizing multiple mission- critical tasks and working well under pressure.
• Excellent logical problem solving skills to troubleshoot all aspects of the system and software. Objective:
2
Bachelors in Engineering in Computer Science in 2008 from B.T.L-IT, Visvesvaraya Technological University Bangalore, India.
Have Completed IBM WebSphere application Server ND 6.1(000-253) and IBM WebSphere application Server WAS 8 Certificate.
Have completed MCTS Windows 7, configuring (70-680) certificate.
Have completed Cognizant Internal ITIL V3 CCP.
Have completed Internal Level 0- IT IS Yellow Belt.
Have completed Cognizant basic and advanced Unix Training.
Have completed training session from external vendor (IBM) in WAS v8 administration.
Have Completed 4 days training session on MQ-V7 from IBM.
Have completed Cognizant internal certificate on WAS
Have worked and got trained on Lean Six Sigma and Green Belt.
Have completed AWS Edureka Course.
External Courses on GIT and Jenkins.
Have attended Ansible workshop conducted by RedHat.
Trained on Puppet.
Operating Systems AIX,LINUX
Monitoring Tools Inters cope Wily, AppDynamics.
Ticketing Tools Service Now.
Application Server WebSphere Application Server V6.1, v8,MQ,,Apache, Tomcat etc.
Database Oracle, SQL.
Automation Tools GIT,Jenkins,CyberArk
Cloud
AWS(EC2, S3, Elastic IPs, EBS, Security Groups, Route 53, VPC, Elastic Beanstalk, RDS, Dynamo DB, Redshift.
Technical Skills:
Educational Summary:
Certificates and Trainings:
3
1. Discover Financial Services,Chicago,IL Dec’15 – Present Middleware Devops Team:
Discover Financial Services, a direct banking and payment Services Company is one of the most recognized card issuer brands in U.S. financial services. I am a part of Middleware Devops Team, where the team's responsibility is to research and board the most effective software products and enterprise building blocks that improve the efficiency, availability and performance of application servers, middleware gateways and related platforms. Within Middleware Integration Team, my responsibilities are to own the Payments project, which is a high available and secure infrastructure. Environment is build out as per PCI compliance guideline with technologies WebSphere Application servers, Apache, Tomcat, Tomcat running in Pivotal Cloud/AWS, Data power Load balancing, and Oracle Database. Roles and Responsibility:-
Root Cause analysis and determining the impact of operational issues, business as usual maintenance and support activities.
Good understanding of basic principles of financial markets and instruments, Basel risk management, portfolio risk, trading and settlement concepts.
Strong communications and presentation skills effective at all levels of the organization.
Solid track record for the implementation of technology solutions for optimizing operational efficiency.
Experienced team leader focused on meeting business needs by delivering excellent service, effectively prioritizing multiple mission- critical tasks and working well under pressure.
Excellent logical problem solving skills to troubleshoot all aspects of the system and software.
Reveiw, approve and onboard changes to be implement in dev to production.
Apache Migration and Security Hardening.
Provided Apache Vulnerabilty fixex reported by Securrity Team.
Apache redirect requiremented and configuration as frond end webserver for Websphere,Tomcat and Jboss.
Migration fromWebsphere to Tomcat.
Tomcat Migration from tcserver to jwstc setup.
Tomcat config setup and deployement.
Creating monitoring dashboard and setting up environment for multiple project for WebSphere, apache, MQ etc.
Creating automated deployments job for tomcat with Jenkins.
Working with application team to setup project from dev to testing and delivered to production.
Knowledge of shell scripting to make day to day activity like instance creation, deployment with less manual effort.
Working on automation tools like Jenkins and Ansible.
Good knowledge of shell scripts.
Professional Experience:
:
:
4
Requesting and creating certificates, keystore and setting up SSL.
Good knowledge on setting up one way and 2 way SSL for tomcat, apache and WebSphere.
Tuning environment and participated in successful stress test.
Setting up Password management CyberArk on WebSphere, Tomcat and Jboss.
Creating and supporting of JMS, MQ connection factory, topics, queues, channel, listeners.
Supporting and troubleshooting MQ related issues.
Working on creating Jenkins job for tomcat and WAS to provide automation effort smooth.
Created AWS Multi-Factor Authentication (MFA) for instance RDP/SSH logon, worked with teams to lock down security groups.
Setup specific IAM profiles per group utilizing newly released APIs for controlling resources within AWS based on group or user.
AWS data backup (snapshot, AMI creation) techniques, along with data-at-rest security within AWS.
Diagnose issues with Java applications running in Tomcat.
Created and maintained Jenkins jobs that execute shell script.
Involved in designing Amazon EC2, Amazon S3, Amazon Simple DB, Amazon RDS, and Amazon Elastic Load Balancing in AWS infrastructure.
Implemented Security groups for Inbound/Outbound access.
Traditional or agile methodologies to deliver Technology solutions.
Project Management Tools like Jira and Rally.
Design and maintain systems management software tools, procedures, and documentation.
Deployment tasks for automation and support tools.
Providing customer support for installations and cut-overs.
Management of hardware and software lists, and create documentation of systems infrastructure topology.
Take part in the design of system infrastructure to support critical applications 2. Xerox Corporation, El Segundo,CA Apr’15 – Nov ‘15 Role Middleware Lead:
Installing WebSphere Application Server, WebSphere Portal and WebSphere Commerce.
Daily work involved executing Work Orders and resolving TTs (Trouble Ticket) involving new application installs, upgrades, applying patches, application server installs, resolving outages adherent to the corporate procedures, policies and escalation levels set forth for the Web Hosting team.
Involved in documenting the best practices and providing reports on the application performance to the various business units. Provide 24/7 on-call support for priority applications across various business domains.
5
Responsible for performing RCA (Root Cause Analysis) and PDPSI (Problem Determination and Problem Source Identification) on a daily basis. She is responsible for Co-ordination with Database Teams/Application Development Teams/Client Managers/End Users/System Administrator Teams/BM-Project Managers to troubleshoot various severity level outages as per set SLAs.
Working experience under different environments like Dev, WAS Tuning, Integration, PA and Prod running on Unix/Aix/Linux families.
To handle first and second level of middleware operational issues.
Excellent technical and problem solving skills and strong interpersonal skills
Good Client interfacing skills
Handled Issues of priorities – Code Red, P1, P2 (On Call)
Versatile and willing to work on any technology or platform.
Good troubleshooting skills and decision making on priority call.
Excellent Communication and Expert in making RCA.
Experience in designing high available WebSphere infrastructure. Discover Financial Services, Bangalore India
3. Tech Lead through Cognizant Technology Solutions May’10 – May ‘15 Middleware Operations Team:
Discover Financial Services, a direct banking and payment Services Company is one of the most recognized card issuer brands in U.S. financial services
Responsibilities:
Managed 10 member team for (24X7) support provided for production,UAT and dev environment.
Managed monthly, daily reports and Audit for the Team.
Maintained environment with 1500+Server.
Provided First Level support on Apache,Tomcat,Websphere,MQ Technologies
Experience in WebSphere performance monitoring / tuning and optimization/capacity planning.
Administering and Managing Clusters and Nodes.
Tomcat and Apache creation for pre-production and production environment.
Tomcat and Apache first level troubleshooting and activities.
Management of IBM WebSphere Application Servers in Development, UAT and Production boxes in different geographies.
Performed application deployments as requested by the application teams on the respective environments.
WebSphere trouble shooting configuration file consistency checking, recycling the processes, co- ordinate with other support teams/Vendors and Business units for problem resolution.) 6
Participated in MUST GATHER sessions required by IBM (Vendor) or application teams.
Supported critical production issues ensuring that the Production is perpetual with proper co- ordination between onsite and off-shore teams
Automated tasks using shell scripts and Autosys for new and existing applications
Technical support, installations, analysis, testing, scripting, third-party evaluation, and documentation for the maintenance of departmental and enterprise systems
Worked with different teams in the transition of new application functionality from the DEV/UAT/PROD warranty phases to the full production support model. 4. Byte Alpha Solution,Hyderabad,India Aug’08 – May ‘10 Middleware Operations Team:
Installed, configured, administered and supported WebSphere Application Server 4.0/5.0 on Solaris and Windows
Installed, configured, administered and supported JBOSS Application Server on Linux
Implemented the Clusters / Server Groups and Cluster Members /clones (Vertical scaling & horizontal scaling) for fail over and distribute the workload on WAS
Integrating enterprise-wide J2EE applications and deploying them on WebSphere Application Server and managing them through WebSphere administrative console.
Created user roles and groups using Local OS registry and secured WebSphere resources.
Developed Java applications using Servlets on WSAD
Involved in configuring JDBC drivers, Data sources on WebSphere Application Server 4.0.
Involved in creating UNIX shell scripts, JACL scripts which automates the WebSphere Administration (bouncing the application server, deploying enterprise applications, logs rotation, monitor applications state, etc,)
Used Resource Analyzer and Log Analyzer for performance tuning and troubleshooting
Installed fix packs and cumulative fixes to upgrade the version of WebSphere Application Server 4.0.
Provided technical assistance for Web Hosting team on various Application servers and Web Servers including IBM HTTP Server, Apache Web Server, and iplanet Server.
Monitoring all Servers, shutdown and startup, Network Support and Troubleshooting Personal Profile
Date of Birth : 11 March 1987
Nationality : Indian
Language Known : English, Hindi
Email ID : **********@*****.***
Contact No : 424-***-****
Holding Valid H1B Visa.
Contact this candidate