Customer Service Engineer

JUHYUNG PARK

Phone: 469-***-**** Email: ********@*****.***

Address: **** ********** *****, ****** *****, TX 75028

OBJECTIVE

A hard worker with proven leadership, technical skills, and extreme attention to detail. Communicates openly and honestly, puts quality first, and constantly seeks out difficult challenges. Seeking to develop and execute technical abilities in the Field Test Engineer Position at Soft Quality Leaders Inc, and play an integral part in Soft QL’s product development process.

EDUCATION

TEXAS TECH UNIVERSITY Lubbock, Texas

Bachelor of Science in Mathematics September 2015 – Present

Bachelor of Science in Mechanical Engineering (minor)

BLINN COLLEGE Bryan, Texas

Associates in Natural Science August 2013 – June 2015

EXPERIENCE

SAMSUNG ELECTRONICS OF AMERICA Richardson, Texas

Quality Assurance Engineer June 2017 - Present

Investigate new features introduced from R&D, and introduce new test cases and plans.

Thoroughly document, take logs, and creates test status report based on automation results.

Coordinate automation and field-testing to qualify and meet mobile carrier expectations.

Perform in-depth regression testing after fixes are implemented.

Utilize Android Control Test (ACT) to run the automation script and binaries on products.

Planning, monitoring, and control of testing activities and tasks throughout development and pre-release cycles

TEXAS TECH UNIVERSITY – THE HIGH ENERGY LLANO ESTACADO DETECTOR LAB Lubbock, Texas

Research Assistant October 2016 - May 2017

●Detect and analyze very high energy galactic and extragalactic cosmic rays with enhanced energy resolution and directional precision

●Uses Monte Carlo Simulation to track Cherenkov radiation

●Calibrated photomultipliers through high voltage power system, amplifier, discriminator, coincidence and generator

●Gathered data and signal acquisition from phosphor oscilloscope

●Installed and managed apparatus such as 10ft diameter of reflector and photomultipliers

METRO PCS Lubbock, Texas

Operations Manager September 2015 – October 2016

Manage the sales, accounting, and customer service teams. Prioritize daily operations and workflow.

Provide customer service as needed to support daily operations.

SKILLS

LANGUAGE: C/C++, MATLAB, Maple Software, Python

Performance Tool: QXDM, QCAT, QPST, Android Automation Lab, RDX, FDM

Proficient in: Microsoft Word, Excel, PowerPoint, Android, Mac OS/IOS

Fluent in Korean

ACHIEVEMENTS

Texas Tech University Undergraduate Research Conference – Lubbock, TX – Speaker

Korean-American Scientist Engineer Technical Leadership Conference – Philadelphia, PA – Speaker

Blinn College Student Government Association – Senator

Texas A&M University Aggies Soccer Association – captain

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