Information Security Customer Service

Yama Saadat, MSc

**** ***** *****, *********** **, Canada L4Z-2Y9

Phone: 1-647-***-****, Email: **********@*****.***, LinkedIn: www.linkedin.com/in/yama-saadat-msc-b2a31568/ INFORMATION SECURITY SPECIALIST

Extensive knowledge in various areas of information security; such as different Security Technologies, Cryptography, Risk Management and other key attributes. SKILL AND KNOWLEDGE SUMMARY

§ Protocols/Technologies - TCP/IP, SSL/TLS, FTP, Telnet, DNS, DHCP, VPN, EIGRP, RIPv2, OSPF

§ Cloud Platforms – AWS, Azure, Soft Layer

§ Information Security – Digital Signatures, Radius/Kerberos/Tacacs +, Encryption, Digital Certificates

§ Documentations: Business Continuity Plan, Disaster Recovery Plan, Business Impact Analysis, Incident Response Plan, Service Level Agreements

EDUCATION

MSC Computing – Information Securities 2017

Gloucestershire University, Cheltenham, Gloucestershire, United Kingdom Post Graduate Certificate in Information Security Management, 2015 Fanshawe College, London, Ontario, Canada

Bachelors of Arts Cross Disciplinary in Business and Mathematics 2014 University of Western Ontario, London, Ontario, Canada CERTIFICATIONS

Comptia - Network+ 2014

CCNA – Certificate of Completion in CCNA R&S 2015

CCNA – Certificate of Completion in CCNA R&S 2015

WORK EXPERIENCE

Pre-Sales Engineer 2015 - Present

WinMagic Data Security, Mississauga, Ontario, Canada

§ Prepared and delivered sales presentations and product demonstrations, including the development and implementation of proof of concepts, webinars and pilots

§ Utilized strong technical, business competencies and customer service orientation to provide the highest level of business and technical consultation to sales team and customers

§ Implemented enterprise software projects in different verticals across Canada

§ Bid, responded, and successfully won RFP/RFI for multiple verticals

§ Collaborated with technology partners, including industry leaders such as; Ivanti, Lenovo, Microsoft, Nutanix to ensure that customer solutions are properly planned, designed, and tested before implementation

Account Manager 2014 – 2015

Starwood Hotels & Resorts, St Thomas, Ontario, Canada

§ Provided quality service to customers inquiries, while building great rapport

§ Listened attentively to customers problems, and solved them efficiently and effectively

§ Communicated effectively with customers and management from diverse backgrounds

§ Achieved and excelled in sales and customer satisfaction

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