Customer Service Specialist

NB

OBJECTIVE

Actively seeking a position where I can optimize my problem-solving, communication, and organizational abilities to contribute to the overall success of the organization.

SKILLS

Proficient in both Windows and Mac OS, Microsoft Office Suite, Outlook, Service Now and TOPS Software. Also possess government clearance, Teracom certification, and can type 55wpm. Exceptional verbal and written communication skills.

NELLIE BENTZ

24 SALEM RD, NORTH BILLERICA MA 01862

978-***-**** **********@*******.***

EXPERIENCE

HELP DESK SPECIALIST

NCI • 2016 TO PRESENT

Worked with government agencies throughout the country to trouble shoot and clear various phone and data issues. Opened and tracked tickets with multiple telecommunication companies and followed through as liaison between telecom and government entities until a resolution was reached. Successfully worked fluidly through multiple systems and databases while also managing in and outbound calls.

LICENSED MASSAGE THERAPIST

BODY & MIND THERAPEUTIC MASSAGE • 2016-2017

Analyzed client and administered relaxation and therapeutic massage techniques.

CUSTOMER CARE SPECIALIST

ASPIRE LIFESTYLES • 2012-2014

Provided excellent service as an American Express Platinum Concierge, fulfilling clients’ requests, doing extensive research and processing documentation. Broker trained.

LICENSED LIFE & DISABILITY INSURANCE AGENT

AMERICAN INCOME LIFE • 2012

Worked with union and association members to issue insurance policies. Underwriting and processing applications following WA state guidelines and government regulations.

EDUCATION

BACHELOR OF ARTS• 2007 • UMASS AT AMHERST

Graduated cum laude from the College of Natural Sciences with a GPA of 3.7

CERTIFICATE OF MASSAGE THERAPY • 2016 • BANCROFT SCHOOL OF MASSAGE THERAPY

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