Customer Service Desktop Support

Tom Izaks

Cell Phone: 832-***-****

Houston, Texas 77079

Email: *****.*****@*****.***

Objective:

Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Currently looking for Network Administrator position with an ambitious company or organization

Education & Certifications:

Bachelor of Computer Science

CCNA Routing and Switching

CCNA Security

MCSA (Windows Server 2012 R2)

A+ Certified Professional

Network+

Qualification Highlights and Summaries

Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality while simultaneously affecting the bottom line, Strong customer service skills and ability to multi-task and set priorities and meets deadlines

Employment History and Experiences:

DELL- Cypress Fairbanks Medical Center (System/Network Administrator) October 2015 - Present

Installation, configuration and maintenance of Windows servers, Cisco infrastructure system network components.

Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.

Administrate Active Directly for Upstream user account, computer account, security groups and applications.

VMware administration, building Windows/servers images and deployment over SCCM and Altiris deployment console.

Switches and Access Point configuration, and VLAN management for Network equipment in building and remote locations.

Troubleshoot issues with the network in order to make it run more efficiently and to avoid future problems

Perform installation and configuration of company standards software packages on end user machines, and provide overview of software use to end-users User consultation.

Provide third level support to the Service Desk to resolve desktop incidents or provide how-to support.

Architecting, implementing, deploying, and administering Microsoft Hyper-V or VMware virtualization

Create, Configure Maintain and delete network printers On/Off from the server, Configurations Static and reserved IP addresses within an enterprise network.

Routing Protocol Configurations.

Full Command in Inter-VLAN Routing.

Good working knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.

Good working knowledge of routing protocols such as RIP V1/V2, OSPF, IGRP and EIGRP.

Understanding of how to configure WAN Protocols, including HDLC, PPP, FRAME RELAY.

Experience of implementing SNMP on various devices, allowing for network management.

Put in place traffic filter through the use of IP Access lists, Distribute-Lists, and Route Maps.

DELL - Cypress Fairbanks Medical Center (Sr. Desktop Support) Houston, TX August 2013 – October 2015

Maintained current knowledge of company software applications for the purpose of providing technical support to users and Manage daily support activities.

Manage incoming work demand by logging service and incident requests.

Coordinate the resolution of complex technical problems with the system vendor, third party vendor, supported department and shared resource groups.

Manage scheduling of software upgrades and patches. Provide after-hours support as needed.

Partner with Infrastructure/Operations to support projects, provide documentation and enhance existing processes.

Work with vendors on application platform related issues / enhancements.

Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.

Track software and applications licenses, and monthly reports of uses.

Point of contact with vendors and stakeholders regarding new equipment, applications and licenses.

Train new staff and internship members and advise with procedures and guidelines regarding company and/or location policies.

Memorial Hermann Hospital (Desktop Support) Houston, TX February 2011 – August 2013

Install, configure, and maintain the functionality of Hospital desktop systems, together with peripheral appendages and software.

Keep in constant touch with Doctors and Nurses to resolve problems as quickly and efficiently as possible.

Provide computer system support for both staff and customers.

Run regular checks, tests, and tracking procedures to prevent or identify problems.

Instruct employees on extending life of computer system through proper use.

Perform routine maintenance on all user accounts, data files, etc.

Install or advised installation of upgrades to prevent malfunctioning.

Assist in Windows 7 deployment to include peripheral setup, data migration, and software installations.

Manage the desktop hardware and software inventory and procuring hardware, software and related supplies.

Provide support by travelling between Hospital sites.

Provide on-site enhancement, upgrade, and support services to contracted small business clients for business-critical workstation.

Configuring Microsoft outlook for user and troubleshooting Mail Problem.

Contact this candidate