Customer Service Representative

CRISTALENA RAMIREZ

**** **** ********** ******, ******** Springs, CO 80909 H: 720-***-**** ******************@*****.*** Employee with comprehensive background in employee relations, recruiting, compensation and benefits and excellent communication skills. Employee who is a dynamic leader, team player and motivator. Organized customer service representative possessing strong interpersonal skills. Creates and builds trust with managers and employees to create a positive work environment. Recruitment/staffing

Interviewing

Employee coaching

Payroll administrator

Records maintenance

Training programs development

Customer Service

Multi-phone lines

Spanish Interpreting

Report development

Assistant Managment, 07/2014 to 10/2015

JBS USA – Greeley, CO

Scale incoming cattle trucks and unload cattle into pens. Keep head count of all cows for kill report.

Move cattle for USDA inspection twice daily.

Give daily report to kill floor management hourly. Prepare paperwork for kill floor after every shift. Customer Service Representative, 01/2012 to 02/2014 Convergys Corporation – Pueblo, CO

Answered inbound calls in an inbound call center.

Assisted customers with catalog calls, internet issues, insurance claims, and shopping for infomercial orders, and opening new credit card applications.

Handled all calls promptly, descretly, and in a courteous manner. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Input customer demographics into our system correctly. Staffing Manager, 12/2009 to 09/2011

SOS Staffing Services – Avon, CO

Organized and led a 3-day staff orientation and training to promote collaboration. Payroll hours input into the system to promptly cut checks on payday. I performed the interview process for potential employees for job placement. Answer phones in a timely fashion

File necessary paperwork for all employees

Copy, and fax any neccessary paperwork to corporate for viewing Veiw new job sites for job placement

Upkeep and management of customer accounts

High School Diploma: 1996

US Job Corps Of America - Chadron Nebraska

Associate of Arts: Medical Assisting, 2010

Institute of Business and Medical Careers - Greeley Colorado EDUCATION

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