C Nd

Grace M ercado _

*** * *** * *** d S t. # ** N ew Y ork, N Y 1 0032 * Cell 9-17-688-***** ************@*****.***

Experience: New Y ork P resbyterian P lus O ne F itness C enter Fitness C enter New Y ork, N Y 04/16 - 0 9/17 Administrative A ssistant

● Meet a nd g reet m embers, a nd r ecord t heir a ttendance

● Register n ew m embers b y c reating a p rofile, s etting t hem u p w ith p ersonal t rainers a nd p ayments

● Informing m embers o f t he t ypes o f e quipment, a menities a nd p romotions t he c ompany o ffers

● Provide m ember w ith q uality s ervice, e nthusiasm, e nergy a nd c larity. 04/10 – 4/15 T he C oalition o f B ehavioral H ealth A gencies B ehavioral H ealth N ew York, N Y

E xecutive A dministrative A ssistant

● Manage s eminar r egistrations- d atabase e ntries, e valuations, c ertificates & m aterials n eeded s uch a s preparing h andouts, s etting u p t raining s essions a nd m eet a nd g reet a ttending m embers.

● Assisted t he b ookkeeper w ith b illing a nd c ollections.

● Managed c onference r oom a nd e xecutive m eetings c alendar.

● Basic o ffice a dministrative d uties, O utlook, E xcel, P owerPoint a nd M SWord. 09/08 – 0 5/09 R ite A id C orporation R etail Flushing, N Y

D istrict M anager A dministrator

● Performed d uties s uch a s a nswering p hones, f iling, f axing, c orrespondence, d eliveries, s upplies

● Maintained c alendar s chedules f or o ver 1 00 p harmacist a nd t echnicians

● Handled a ll c ustomer c omplaints f or t he d istrict.

● Acted a s a l iaison b etween t he d istrict, r egional, p harmacy a nd s tore m anagers

● Applied c hanges r egarding e mployee p ayroll, p romotions, t erminations a nd s alary i ncreases 03/08 – 0 7/08 Media S ervices P ayroll New Y ork, N Y Administrative A ssistant

● Handled a nd d istributed p ayroll f or c ommercial, f eature, a nd t elevision p roduction

● Organized t he c ompany’s b ackdated f iles t o p repare f or s torage

● Answered h eavy p hones & p rovided i nformation f or a ll q uestions r egarding p ayroll

● Assisted s upervisors & c o-workers w ith a dministrative s upportive d uties 08/06 – 0 2/08 F.E.G.S M ental H ealth New Y ork, N Y Administrative A ssistant

● Answered p hones a nd p rovided i nformation r egarding s cheduled a ppointments

● Registered n ew p atients a nd c ollected f ees f or s cheduled a ppointments

● Finalized e nd o f t he d ay c ash a nd c heck p ayments 10/00 – 0 5/05 Kew M anagement C orp R eal E state New Y ork, N Y Administrative A ssistant / R eceptionist

● Answered a nd s creened h eavy v olume c alls

● Assisted D irector o f P roperty M anagement w ith e xisting a nd p otential t enants

● Assisted F acilities M anager, C ontractors a nd m aintenance e mployees w ith t enant i ssues

● Collected r ent p ayments, s um t otaled a nd r ecorded i nto e xcel

● Responsible f or o rdering a ll o ffice s upplies a nd s tationery 10/97 - 0 9/00 Jacoby & M eyers Law F irm New Y ork, N Y Client S ervice R epresentative

● Responsible f or i ncoming c alls i n t he P ersonal I njury C all C enter

● Recorded d elicate I nformation r egarding t he i njured p arty i nto d atabase

● Prepared r eports o f i njured c lients f or a ttorney’s r eview

● Scheduled a ppointment w ith c lients a nd a ttorneys f or d eposition

● Assisted f ront d esk w ith b usy 1 0 l ine s witchboard f or a ll N ational o ffices Skills Microsoft W ord, E xcel, O utlook, d ata e ntry, P owerPoint, C alendar, switchboard o perations, K ronos, P eople s oft, I nternet s avvy, p ayroll a cquisitions, a ccounts r eceivable, excellent c ustomer s ervice s kills, g reat o rganizational s kills, v ery d etail o riented, exceptional m ultitasking a bility, k nowledge o f a ll o ffice e quipment o perations, e xperience w orking with t he m entally i ll a nd s ubstance a buse c ommunity. E xperience i n k itchen d uties a nd i nventory fluent i n E nglish a nd S panish, t ype 5 0 + w pm

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