Microsoft Office Desktop Support

Dhanapal Deveraju

Mobile No : +91-948******* Email- ac3mjt@r.postjobfree.com

IT professional with 4 years of Experience in Desktop Support

Career Objective

A proactive, enthusiastic and reliable IT/Network support professional having the potential to perform both individually and in a team consisting of deadlines, which I feel would be a valuable asset to the organization.

Professional Certifications

ØCompleted Basics in Hardware and Networking from IIHT, Coimbatore.

ØCompleted course and Certification in Cisco Certified Network Associate (CCNA).

Key Technical Skills

Operating Systems

: Windows: Xp, 7, Server 2003/2008.

: Mac OS Sierra Version 10.12

Hardware

: Cisco Small Business Routers and Switches, Fujitsu Futro S720.

Software

: DNS, DHCP, FTP, Web Server, IIS, Firewall, VPN etc.

Tools

: Putty, Team Viewer, Cisco WebEx, etc.

Mailing system

:

Microsoft Outlook 2007/2010/2013.

Antivirus

:

Symantec, AVG etc.

Virtualization

:

VMware Fusion 8, Oracle Virtual Box etc.

Network protocols & concepts:

ØSwitching, Routing, Sub Netting, classes of IP addresses, LAN and WAN configurations.

ØConfiguration and troubleshooting of routing protocols (RIPv1 and v2, OSPF and EIGRP).

ØStrong knowledge in Network fundamentals, Switching and Routing.

ØStrong knowledge in DNS, DHCP concepts, APIPA, Booting process, Network topologies, RAID concepts, DNS resolution and port numbers for some important protocols.

Work Experience

RBS India Development Centre Pvt Ltd:

Worked as Desktop Support Engineer from November 2015 till October 2016 under the payroll of On Demand Agility Solutions Pvt Ltd.

Roles and Responsibilities:

ØDeploying thin clients (Fujitsu Futro S720) based on the user request.

ØProvide PC hardware and software deployment and support. Activities include technical request, configuration, deployment, and technical support of all standard hardware/software applications. Provide asset management and tracking of hardware and software.

ØKeep a track of assets inside the organization.

ØInstall and configure firm-standard images on desktop and laptops

ØInterface with outside customers and vendors as required

ØFollow direction of immediate supervisors or managers to implement new technology.

ØInstall and troubleshoot print related problems for thin client as well as laptop users.

ØProvide after-hours emergency support on a rotational basis.

ØProvide Mobile Device deployment and support for Apple(IOS devices) and blackberry;

ØGrow relationship with business users at all levels in the organization. Promote ITS services, engage customers to understand business needs and maintains ownership for problem resolution. Maintain other technology related updates to enhance the customer relationship.

ØDocument problems and resolutions for knowledge bases. Perform password resets and workstation management in Active Directory.

ØProvide support for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems).

ØAssist infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

ØHands on experience in handling tools like hpsm9 and Service Now.

CareSoft Global Private Limited:

Worked as IT Support Engineer from October 2013 to October 2014.

Roles and Responsibilities:

ØLaptop and desktop configuration for New Joinees.

ØMicrosoft office outlook configuration and troubleshooting

ØHands on experience working with BMC remedy

ØConfiguring WIFI access for the new joiners.

ØInstallation of Project related Application software and troubleshooting.

ØFixing Network related issues both at the user and switch ends

ØConfiguring and troubleshooting Microsoft office outlook 2010 and 2013.

ØTroubleshooting BSOD errors.

ØConfigure network printer for the individual PC and LAN environment.

ØOperating system installation using Microsoft Deployment tool.

ØVendor co-ordination for hardware related issues

ØIssues related with Operating Systems.

ØLog in to Microsoft portal to purchase licenses for office 2013.

ØInstall Microsoft office 2013 on desktops and laptops.

Other Previous Experiences:

ØWorked as System Administrator for Swell Technologies for a period of 24 months from Oct 2006 to Oct 2008.

Academic Qualifications

ØCompleted Bachelors of Engineering in Electrical and Electronics Engineering (2006) from Park College of Engineering and Technology, Coimbatore with an aggregate of 63 % in (Apr/May 2006).

ØCompleted Master of Science in Computer Networking from Middlesex university(London) from september 2009 to November 2011.

ØHigher Secondary School Education with 83 % completed from Vidya Vikasini Matric Higher Secondary School, Coimbatore (2001-2002).

ØMatric with 80 % completed from Vidya Vikasini Matric Higher Secondary School, Coimbatore (1998-1999).

Personal Dossier

Name

:

Dhanapal Devaraju.

Father name

:

Devaraju .S

DOB

:

14.11.1983.

Marital Status

:

Single

Passport details

:

H0274388

Nationality

:

Indian.

Religion

:

Hindu.

Languages know

: Tamil and English.(Read,write and speak).

Permanent Addres

: No.37,4th cross,Vinayaka Nagar,Rayasandra, Bangalore-560100.

Present Address

:

No.37,4th cross,Vinayaka Nagar,Rayasandra, Bangalore-560100.

Contact this candidate