Pharmacy Technician Customer Service

SHEENA PEPLOW

*** */* *********, *********, SD **783 C: 307-281-0976307-281-0976 ******@*******.***

SUMMARY

Seasoned Pharmacy Technician with 7 years of experience and strong leadership, pharmacy

operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume

settings. Seeking to leverage background and success to take next career step as Pharmacy

Technician Supervisor.

SKILLS

Pharmacy operations Point of sale systems proficiency

Quality assurance and control Insurance verification

Drug inventory control Problem solving

Time management Troubleshooting malfunctioning

Workflow optimization equipment

Team leadership

Customer service

EXPERIENCE

06/2013 to Current Certified Pharmacy Technician

Walmart Spearfish, SD

Entered new patient profiles and prescriptions into medication input software

system.

Communicated directly with doctors' offices via telephone, fax and email.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely

and accurately dispense medication.

Answered and screened phone calls for the staff pharmacist in a friendly,

efficient manner.

Accurately recorded compounded products and prepared appropriate labels.

Maintained drug inventory levels by ordering necessary medications and

supplies and verifying deliveries against purchase orders.

Regularly ordered medication and pharmacy, office and restroom supplies.

06/2010 to 06/2013 Pharmacy Technician

Walmart Gillette, WY

Prepared and submitted claims to insurance companies for payment.

Managed inventories, rotated stock, removed expired or damaged drug

products and resolved discrepancies in drug counts.

Efficiently processed cash register transactions for new and refilled prescription

orders.

Participated in prescription pharmaceutical and over-the-counter product

inventory audits.

EDUCATION AND TRAINING

2016 Bachelor of Science: Kinesiology

Black Hills State University Spearfish, SD, USA

2015 Pharmacy Technician

Pharmacy Technician University Spearfish, SD, USA

Certified Pharmacy Technician (CPhT)

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