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Software Engineer Service

Herndon, Virginia, 20170, United States
December 06, 2017

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Software Engineer/Analyst with expertise in design, coding, testing, documentation and implementation of secure web based applications, web-based inventory management software, telephone billing system software, corporate website development, web-based satellite radio software, serial device to PC communication, mainframe problem, change, and configuration management software, mainframe GUI testing, product and process documentation and technical support. IT Security Consultant with experience writing technical documentation, policies and procedures. A loyal and detail oriented individual with strong communication and interpersonal skills who works well independently as well as in a team.


Languages Java, JavaScript (server and client side), JBehave, JSP, HTML, HTML++, PL/SQL, Sideout WebSide Scripting Language, C/C++, ASP.NET, C#, COBOL, CVS VisualStudio.NET

Software IntelliJ IDEA, JIRA, Confluence, Textpad, Toad, WebSide, Baltimore Technologies SelectAccess, Entrust GetAccess, Secure Computing Corporation (SCC) PremierAccess (3.0,3.1), Netegrity SiteMinder 5.5, Microsoft Active Directory, SAIC’s ISA proprietary toolkit, BroadVision, Outlook, MS Word, MS Excel

Database Oracle, PL/SQL, DB2, Access

Change Control Tortoise SVN, CVS, Visual Source Safe

Operating Systems DOS, Unix, Windows 2000


Asurion, Sterling, VA, USA 2004-2015


Asurion is life's operating system, ensuring 280 million consumers' devices, electronics and appliances stay up and running.

Software Engineer

• Documented detailed test cases to support QA for daily programming tasks.

• Wrote Unit Test Cases replicating end user site navigation, using JBehave.

• Documented online technical procedures and guides for developers and QA.

• Wrote stored procedures, triggers, functions and dynamic cursors using PL/SQL on relational model Oracle using Toad.

• Resolved Change Requests with a defect rate between 2-3%.

• Customized ServiceBench, the company’s web based service management software integrating warranty claims management, service call scheduling, parts ordering, field service management, service dispatch and product registration management. The system processes 3,000,000 transaction/day for 10,000 distinct logins per day.

• Assisted in implementing ServiceBench for clients such including Carrier, Dell, Frigidaire, IBM, Lowes, Samsung, Sears, Sony, Sunbelt and Whirlpool.

• Implemented an encryption process to improve confidentiality of client data.

• Refined the password expiration and user access control processes.

• Refined transaction processing to improve accuracy of information when client accounts are merged.

• Mentored and assisted junior developers within the team when they needed technical guidance.

beTRUSTed Australia, Sydney, NSW, Australia 2003

beTrusted (formerly SecureNet, Ltd.) is a leading global provider of security, identity management and trust service solutions

Senior IT Security Consultant

• Conducted high-level interviews with CCSU agencies to assess the security of their network, applications and premises.

• Produced a Gap Analysis and Threat and Risk Assessment for each of six government agencies.

• Developed a set of web pages to place on the CCSU Intranet.

Wrote proposals for customers including Optus and the NT Government, in response to RFT’s.

Wrote documentation to address how to secure Microsoft Windows 2000 Servers for the Australian Customs Service.

Assisted in the Development of the Customs Connect Facility for the Australian Customs Service using C++ and Java.

Installed personal firewalls on ATO tax agent systems around Sydney and Parramatta.

Conducted brief SelectAccess training for Optus.

SAIC, San Diego, CA, USA 2001-2002

Science Applications International Corporation is a $4-billion technology and engineering company that uses its deep domain knowledge to solve problems of vital importance to the world.

Security Engineer 2001-2002

• Installed, customized and evaluated a number of identity management systems for use integrating common security service technologies of distributed authentication, authorization and access control.

• Performed both internal and external security vulnerability/information security assessments.

• Wrote corporate security policies and procedures for various SAIC systems.

• Implemented parts of a Disaster Recovery Plan.

• Researched the use of biometrics as an authentication tool.

Software Analyst 2001

• Assisted Boeing in the design of a customized secure communication suite for use between aircraft, satellite and ground stations.

• Participated in the software lifecycle development and visual modeling of the system using UML and Rational Rose.

• Developed an access database containing system requirements.


The Online Asset Exchange, Software Engineer, San Diego, CA

Bell Atlantic, Software Engineer Arlington, VA

International Business Machines (IBM), Tech Support Rep/Program Developer, Gaithersburg, MD


Bachelor of Computer Science, George Mason University, Fairfax, VA

Bachelor of Science courses, Melbourne University, Melbourne, Australia

SelectAccess Advanced Administration and Developers courses, Baltimore Technologies

Customer Value Consulting Skills, Performance Directed Management (PDM)

SiteMinder 5.5 Administration Overdrive, Netegrity

Advanced Java Programming, University of California San Diego (UCSD)

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