Information Technology Customer Service

PROFILE

Experienced IT Professional with excellent analytic, problem solving, communication and interpersonal skills. Possess broad understanding of Information Technology (IT) systems and environments. Highly skilled with Adobe & Microsoft Office Suite of applications. Organized and attentive to details.

EXPERIENCE

Freelance Web and Graphic Designer Boise, ID 2010-present

Create websites that make an impact and are easy to navigate. Wordpress websites, logos, business cards, posters, flyers, t-shirt graphics and social media consultations. Please visit my website to view my portfolio -- https://carmenroy.myportfolio.com

Business Process Analyst, HP Roseville, CA 1999-2002

Provided statistical reporting for GSL or Global Support Logistics: Developed and published to the web MS pivot tables used in root cause analysis and Management reports. Analyzed data in order to make recommendations for process improvements or identify issues in the management of over 90,000 field-replaceable units (FRUs).

Identified process changes to improve efficiencies that resulted in cost savings. Automated processes in the call center related to order management. Made recommendations to eliminate costly and outdated job functions while maintaining customer service.

Information Technology Specialist, HP Roseville, CA 1996-1999

Monitored Roseville Site IT CISCO routers used to support the Telecommuting Program. Rotated on-call tech support for emergency response in case of outage or disaster recovery.

Maintained second and third line of support to resolve installation and maintenance issues associated with ISDN routers and telecommunication peripherals.

Contributed to the migration of two-factor authentication conversion project. Trained HPEmployees how to login remotely from home or while traveling.

System Administrator, HP Roseville, CA 1995-1996

PBX programming on AT&T System 85 and Northern Telecom Meridian X11 for HP Roseville site-wide telephone conversion project.

Telecommuting Program Administrator for the HP Roseville site employee telecommuting program.

EDUCATION

Golden Gate University, San Francisco, CA 1997-1999

SKILLS

Web Design ● Wordpress ● Social Media ● Networking ● MS Office Suite ● Logo Design ● Graphic Design ● Troubleshooting ● Data Analysis ● Business Process Improvement ●Adobe Illustrator ● Google Analytics ● Typography ● Lightroom ● Flash ● Website Security ● Website development ● Photo editing ● Digital photography ● Power Point ● Photoshop ● InDesign ● Dreamweaver ● HTML ● CSS ● SEO ● Creative direction

REFERRALS

Available upon request.

Contact this candidate