Computer Science Customer Service

Tya Barnes

*********@*****.***

**** ********* **

Philadelphia, PA 19151

267-***-**** (cell)

CAREER OBJECTIVE:

Seeking a Computer Science/Program position within a professional setting where I can gain experience and utilize my skills to achieve the highest level of satisfaction.

EDUCATION:

2011-2016 Lincoln University Lincoln University, PA

•Computer Science Program

Alumna of Lincoln University Earning a B.S in Computer Science

Work Experience

Sept 2017- CRF Health Plymouth meeting, PA

Associate Application Specialist

Assist requirement gathering and business analyst tasks for eCOA collection, reporting and data transfer

Assist the development of eCOA solutions using TrialMax platform (Web, Slate, Touch) according to the requirements gathered and interpretation of the client clinical protocol

Create standard online reports in TrialManager web portal, using SQL

Design and Tailor trial Clinical applications in TrialStudio using Javascript Language

Perform localization of eCOA solutions

Assist in troubleshooting potential issue/bug

Perform billable application work

Promote and maintain CRF Health’s high-quality, professional, service-oriented company image

Remain compliant to the internal Quality Management System(QMS)

Assist Project Managers to ensure complete review of application design for end user use and adherence to a clinical protocol; supporting unit testing as able

Other responsibilities will be assigned as required Achievements

Dec 2016-May 2017 INIT (Innovation in Traffic System) Chesapeake,VA

Applications Analyst

•Defines application problem by conferring with clients; evaluating procedures and processes.

•Develops solution by preparing and evaluating alternative workflow solutions.

•Controls solution by establishing specifications; coordinating production with programmers.

•Validates results by testing programs.

•Ensures operation by training client personnel; providing support.

•Provides reference by writing documentation.

•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

•Accomplishes information systems and organization mission by completing related results as needed

September 2016- December 2016 Teamlogic IT Suffolk, VA

Technical Support/ Sales Engineer

•Deploying and managing Windows Servers and Active Directory

•Implementing and monitoring network security

•Optimizing and maintaining network software and hardware

•Building and deploying file servers and cloud computing solutions

•Configuring and deploying VOIP unified communication and telephone solutions

•Performing network infrastructure troubleshooting

•Managing Microsoft Exchange Server

•Builds solutions that leverage technology to meet our clients' business needs

•Works with the sales team to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical evaluations, implementation, and ongoing technical account management

•Performs other duties as assigned

September 2015-January2016 Lincoln University Computer Science department Lincoln University. PA

Language Translation Application development Independent research

•TranslateMe, created with one other partner was developed under Netbeans IDE, Google API for vocabulary and voice recognition and response with Java script language. Translation application includes a marketing website tutorial site developed with Bracket program with downloadable links packaged in JAR file for Users to access TranslateMe application. Finalized with a report document

January 2013-April 2013 Lincoln University Computer Science department Lincoln University, PA

Macy’s Data Base management study

•The database design I created is for Macy’s the department store Company in Philadelphia. The E.R diagram using Microsoft PowerPoint and tables will show the relationship between the costumer, department store, design and designer. Macy’s company wants a database created in order to make accurate decisions when selling certain items by each designer base on the certain amount of money they made individually. I developed a database with putty program with MySQL language showing the money made off each item for each designer and total up the overall amount made by each designer. Followed with a financial report summarizing my database development and ER diagram conclusion in Microsoft word.

SKILLS.

Medical terminology

Game development/Animation

Web programming

Database Development

Application development

Leadership

Absorbs information quickly

Works well in groups and customer service

Critical thinking

Languages

JavaScript

JQL

HTML

C++

C #

CSS

SQL

Linux

Programs

Jira

Microsoft

PUTTY

Photoshop

Oracle VM Virtualbox

Unity/Mono develop

Putty

Data Flow

Jira

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