Engineer Customer Service

BRIAN RAY

**** ******** ********** ***** ********, Texas 77441

713-***-**** ********@*****.***

TECHNICAL / SENIOR SALES ENGINEER / PROJECT MANAGER

Dynamic Senior Sales and Technical Engineer with 20 years of high profile IT experience. Demonstrated Senior-Level Solutions Architect expertise leading major deployment projects. Proven project management experience providing team leadership and IT knowledge. Skilled at maintaining project budgets and schedules. Solid experience implementing solutions and applications to improve client operational performance, ROI and provide expert technical service and support. Strong technical sales experience managing teams of more than 20 members.

Technical Engineer Budgeting IT Security Network Administration Technical Support Deployment / Migrations

Client Relations Consulting Negotiations Presentations Social Media Ecommerce AWS Cloud Computing

OSHA / Regulatory Compliance Symantec Clearwell Client Relations Needs Assessment Customer Service

Business Development Full Lifecycle Management Symantec DLP Cost Reduction IBM StoredIQ Skytap

Stakeholder Communication eDiscovery Reference Model EMC SourceOne Kazeon QA/QC Scheduling

Project Management VMWare Amazon EC2 SQL Server 2008 / 2012 Technical Sales Installs

FTI CONSULTING Houston, Texas 8/2014 – Present

Independent global business advisory firm dedicated to helping organizations.

Senior Systems Engineer / Technical Engineer

Provide customer technology service and support for sales and promotion of the award winning Ringtail eDiscovery Product. Serve as Technical Engineer performing client installs of company products for Fortune 500 companies, government agencies and legal firms.

Achievements:

Expanded Ringtail sales by 30% in the Texas, Oklahoma, Louisiana and Arkansas region within two years.

Streamlined professional services group installations to complete Ringtail installations within two months.

Served as key client contact for product support issues.

CONTROLE LLC Houston, Texas 8/2013 – 8/2014

Controle helps businesses gain end-to-end information governance a journey that includes Archiving, Data Classification, Defensible Deletion, eDiscovery and Advisory Services.

Senior Systems Engineer

Served as technical consultant providing service and support for company clients. Developed custom client solutions managing installation and training.

Achievements:

Installed solutions for 20 major clients.

Established new customer accounts to build new business opportunities.

PROJECT LEADERSHIP ASSOCIATES Houston, Texas 3/2013 – 8/2013

Flexible and scalable IT services.

Operations Manager

Developed new business opportunities within the Houston, Dallas, and New Orleans markets. Managed team of seven IT consultants attracting two new major clients.

BRIAN RAY Page 2 ********@*****.***

Achievements:

Created project tracking reporting for executive management.

CLEARWELL / SYMANTEC Houston, Texas 6/2008 – 3/2013

Develop web based e-discovery management platforms for litigation, regulatory inquiries, and internal investigations.

Senior Systems Engineer

Supported solution sales within the TOLA region. Established company software as a key product in the region building revenues and market share.

Achievements:

Established company software as a key product within the region.

Served as sole regional Senior Systems Engineer providing customer service and support.

FILECONTROL Houston, Texas 7/2005 – 6/2008

Data and document management for business and legal professionals.

Implementation Manager

Performed new client on-boarding. Lead data analyst team implementing client systems migrations to company software.

Achievements:

Performed initial install of FileControl at a customer site.

Development installer tool to streamline deployment of on-site FileControl installations.

MILITARY EXPERIENCE

Chief Petty Officer, US Naval Reserve, Corpus Christi, Texas

Administrative Clerk/Legal Assistant/Safety Assistant. US Navy, Oak Harbor, Washington

EDUCATION

Master of Occupational Safety and Health

University of Houston / Victoria, Sugar Land, Texas

Masters of Business Administration

University of Houston, Sugar Land, Texas

Bachelor of Arts in Paralegal Science

Eastern Kentucky University, Richmond, Kentucky

PROFESSIONAL TRAINING

Certified Occupational Health and Safety Professional

Kazeon Certified

Clearwell Certified

COMPUTER SKILLS

Microsoft Office Suite

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