Administrative Assistant Customer Service

JANELLE ILANA CASE

** ******* **, ****** ******, NY, 11580 * C: 917-***-**** * Email: ********@*****.***

EXPERIENCE

McCormack Enterprise Intl., Brooklyn, NY February 2003 – October 2017

Office Manager / Administrative Assistant

Performed general office duties, answer and screen all calls providing coverage for owner, fax communications, etc.

Managed Outlook calendars and emails

Coordinated Owner’s appointment schedule, meetings, conferences, teleconferences, and travel

Full knowledge of TaxWise tax preparation software

Oversaw all office operations including training employees on proper procedures and tax laws

Scheduled appointments for consultations and tax preparation, maintaining and updating appointment calendars

Developed an efficient documentation and filing system for client information and files that reduced clients overall wait and processing times

Assisted in the preparation of tax returns applying collected information and answering customers questions regarding the process and status of their individual return once filed

Handled all supply purchases as well as inventory maintenance. Manage all accounts payable and receivables

Supervise and review all correspondence received and guaranteed proper follow up with customers, suppliers, etc.

Executed data entry of client information, creating or updating customer files

Process and transfer prepared IRS forms and paperwork for filing

Prepared bank deposits and record corresponding receipts

Neil Walter’s Music School, Brooklyn, NY

Administrative Assistant / Receptionist (Part time) September 2002 – May 2005

Greeted clients, assigned students to instructors

Collected and processed payments for lessons

Received and directed faxed correspondence

Answered telephones and re-directed callers to proper departments

Reviewed files, records, and other documents to obtain information required to properly respond to all requests

Maintained files, inventory, mailing, and database systems, manually

EDUCATION

Queens College, City University of New York February 2016

Bachelors of Arts Degree, Labor Studies

SKILLS

Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Expert knowledge of Tax Wise tax preparation software. Ability to work efficiently both individually or as part of a team.

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