Microsoft Office Assistant

VINCENT WU

*** – **th Street, Brooklyn, N.Y. ****0 ● *******@*****.*** ● 646-***-****

EDUCATION

Hunter College of the City University of New York May 2012 Bachelor of Arts in Psychology, with Minor in Sociology Major GPA: 3.3/4.0

Cumulative GPA: 3.1/4.0 Honors: Dean’s List

Related Coursework: Industrial/Organization Psychology, Experimental Social, Psychology, Learning Theory, Abnormal Psychology, Health Psychology

EXPERIENCES

CUNY Hunter College June 2012 – Present

College Assistant

• Working with students to troubleshoot and instruct in regards to CUNY First and CUNY Portal/Blackboard

• Provide feedback to students on scheduling inquiries based on their class availability, internship schedules and extracurricular activities

• Overseeing operations of the computer labs by addressing concerns over proprietary software and questions from faculty and students

• Working on a vastly multi-cultural campus, diverse in both staff and students The Samaritans of New York June 2011 – Feb. 2015

Volunteer

• Successfully completed a vigorous 90 day training program; techniques such as active listening, assessing and evaluating the emotional stability of callers, and 32 hours of hands on training whilst shadowing senior staff

• Responsive proficiency in handling high volume of phone calls; approximately 20 calls per day

• Explore emotional discomfort of callers to build an assessment for categorizing their level of risk

• Examined past cases with colleagues to create structure and guidelines for future training programs; to consolidate a standardized response toward unique circumstances

• Maintained strict records and statistics on every phone call

• Worked flexible hours, including major holidays, in order to fulfill the voluntary duty at hand ACTIVITIES

Asian Students in Action (ASIA) Club

Member Fall 2011 – Spring 2014

• Prepared and oversaw fundraising activities in an effort to sustain future club activities

• Research on Asian cultures and traditions for the purpose of education, provided to both members and non- members alike

• Organizing and reciprocating ideas from research to coordinate relevant events SKILLS

Computer: Basic Internet Research, Basic PASW (Predictive Analytics Software), Microsoft Office Suite Language: Conversational Cantonese

Social: Active Listening Tools; Paraphrasing, Acknowledgment, Validation, Open-Ended and Steering Questions

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