Customer Service Microsoft Office

PROFILE

To secure a position in a business where I can emphasize and develop my skills and utilize them to increase my administrative & managerial abilities.

EXPERIENCE

POSTAL SUPPORT EMPLOYEE, UNITED STATES POSTAL SERVICE; NEW YORK, NY - 11/2015 - 8/2017

•Allocated mail for Westchester County, New York City & Bronx distribution from the postal plant to their respective post offices.

•Operated machinery and lifted up to 70 pounds of packages & equipment.

•Sorted parcels according to location & ZIP code & distributed them among carriers.

•Assisted customers who inquired about their packages, shipping information, money order purchases, etc.

UNIT SUPPORT ASSOCIATE, BETH ISRAEL MEDICAL CENTER; NEW YORK, NY 1/2011 - 8/2015

•Coordinated patient admissions, discharges, and transfers.

•Scheduled intra-hospital tests, procedures, and appropriate transportation for the patients.

•Ordered & maintained appropriate clerical stock as well as supplies for the unit.

•Demonstrated a professional, courteous, and respectful attitude in dealing with patients & their families.

FIELD OPERATIONS SUPERVISOR, U.S. BUREAU OF THE CENSUS; BRONX, NY 5/2010 - 8/2010

•Assistant to the Assistant Manager of Field Operations of the Bronx Southeast

•Supervised Office Operation Supervisors, Crew Leaders, Enumerators, and Clerks

•Discussed & executed the best strategies to finish each operation successfully.

•Assigned work to Office Operation Supervisors to distribute among the crew leaders & enumerators.

FIELD OPERATIONS CLERK, U.S. BUREAU OF THE CENSUS; BRONX, NY

1/2010 - 5/2010

•Arranged training sites for several different operations

•Prepared Microsoft Excel spreadsheets & Microsoft Word documents for employee information, as well as records of property, crew formation, etc.

•Handled thousands of questionnaires that were to be scanned into our operation control system in order for the operation to be completed.

RECRUITING CLERK, U.S. BUREAU OF THE CENSUS; BRONX, NY

11/2009 - 12/2009

•Answered telephone calls & conducted phone interviews from various Bronxites who wanted testing for employment at the Census Bureau

•Electronically and manually filed records of the people tested.

•Assigned the people to the testing sites that were closest to them.

STOCK ASSOCIATE/RUNNER, COACH NEW YORK, NY -

11/2006 - 6/2008

•Provided quality customer service to clients

•Accountable for all online orders

•Maintained, organized & secured merchandise

•Assiduous of all inventory & shipments

GROUP LEADER/EDUCATIONAL TUTOR, BRONX, NY -

2/2005 – 5/2007

•Mentored children from 1st – 5th grade; up to 35 children daily

•Contributed homework assistance to children within the club

•Supervised all activities in my group & developed a rapport with parents & teachers

EDUCATION

BOROUGH OF MANHATTAN COMMUNITY COLLEGE BUSINESS ADMINISTRATION, 2006

SKILLS

•Proficient in Microsoft Office & iOS operations such as Pages & Keynote

•Typing speed 100 wpm

•Knowledgeable in Medical systems such as IDx Framework, ORACLE, Eagle, PRISM, TeleTracking, PeriBerth, Oracle, & Provation

•Certified in Mobile App Development

Contact this candidate