Customer Service Management

Stephanie Washington, MBA

**** ***** ***** • Atlanta, GA • 770-***-**** • ***********@*****.***

PROFESSIONAL PROFILE

Results-oriented professional with over 10 years’ experience in project management, human resource management, proposal development, legal and litigation support. Superb interpersonal skills, exemplary attention to detail, highly effective motivator and communicator who excels at building relationships at all organizational levels.

KEY SKILLS AND ACHIEVEMENTS

Project Development and Management- Strategically identifying areas of system strengthening, capacity building, and logistical opportunities and extending boundaries across markets through innovation, partnership development, and resource analysis.

Team Leadership and Financial Management- Expertise in leading and building multi-diversified teams and collaborating with senior executives in improving operations and establishing new project proposals and resources while overseeing staff and managing budgets.

Technical Skills- MS Office Suite, Adobe Acrobat, Dropbox, Quickbooks, SharePoint, Quicken, PeopleSoft, WordPress, Siebel Sales, Crystal Reporting, Salesforce, JD Edwards, AIM, Oracle, ADP, Concur, Lexus/Nexus, Westlaw and extensive digital research and analytical tools.

PROFESSIONAL EXPERIENCE

Executive Administrative Assistant - Georgia Tech– Atlanta, Ga 9/17-Present

Responsible for maintaining and communicating status updates for client accounts including account revenue, profitability, cost savings.

Responsible for keeping current clients satisfied and delivering exceptional customer service on a day-to-day basis.

Ensure the timely and successful delivery of our solutions and support according to client needs and requirements.

Document activities for internal and external communications.

Responsible for collaborating with the Director of Housing & Facilities management to on-board and integrate new clients.

Community Relations Coordinator - Oldcastle, Inc – Atlanta, Ga 1/17- 7/17

Responsible for tracking and reporting of National and Regional Account documentation, portfolio activities and customer reporting requirements.

Managed and tracked community relations budget & system implementations and operations supporting functional users.

Provided support for Assets, Purchasing, Payables, PCard Assets departments as needed. Made purchasing decisions, release purchase orders, edit and release contracts, make payments as needed to support backup positions.

Responsible for concierge level training, staff motivation, adherence of company standards and systems.

Developed ad-hoc management surveys and reports related to metrics or analytics.

Inside Sales Support Rep -DiversiTech Corporation – Atlanta, GA 10/16 – 1/17

Interacted directly with Executive Management in statistical and operational data development, reporting both for internal management as well as external customers and other key channel players.

Served as the central point of contact for ongoing audits. Participate and advise in the resolution of non-compliance or audit findings.

Assigned support of Regional Sales Managers and VP of Retail Sales.

Responsible for tracking & reporting of National and Regional Account documentation, portfolio activities and customer reporting requirements.

Responsible for quality control including warranty claims, advertising coop requests, and new customer system setup.

Project Coordinator – Dream 2 Destiny Enterprises – Atlanta, GA 6/16 -10/16

Managed projects including researching and development of budget and spreadsheet analysis, brand and awareness development campaigns.

Coordinated with city, state, and local county governments for adherence to project requirements.

Responsible for operational support of project budgets and schedule compliance to ensure program success.

Assisted with company personnel and subcontractor database into a central database

Managed requisitions and contract negotiations on behalf of senior management.

Project Support Analyst– Gwinnett County Schools – Suwanee, GA 8/14 – 11/16

Researched and analyzed evidenced-based studies and innovative programs that encourage learning and developed practical application skills.

Forecasted, planned, and implemented various county projects and programs that promoted education.

Created and developed reports for senior management on cost-effective programs and strategies for funding generation, allocation, and implementation.

Administrative support for city, state, & county level initiatives.

Sr. Project Analyst – Horizon Concepts - Fayetteville, GA 01/10 – 5/12

Spear headed complex procedural improvements for individual business units and inter-departmental initiatives.

Provided exceptional customer service to internal customers and external stakeholders.

Supported special projects and inter-department initiatives, as assigned.

Liaison with community and business members to provide brand awareness and identify trends.

Performed detailed and accurate accounting and auditing of all financial records including accounts receivables, accounts payable, account reconciliations, invoices and payments in accordance with SAP and GAAP standards.

EDUCATION

Master of Business Administration with a Concentration in Project Management (Honor’s)

DeVry University - Keller Graduate School of Management, Alpharetta, GA 2013

Bachelor of Arts in Integrated Studies/Political Science Clayton College & State University, Morrow, GA 2000

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