Customer State University

OLIVIA JALOMO

**** ***** ***** ****, *****, OK **133 H: 940-***-**** C: 940-***-**** ********@*****.***

SUMMARY

Fast worker highly efficient at preparing orders quickly while greeting all customers and managing thecash register accurately. Learn very fast while always keeping a smile. A very big team player, getalong with any personality type. Won't stop until the job is done and is up to employers standards.Willing to put in any kind of overtime that will benefit the company.

SKILLS

Reliable and punctual Delivers exceptional customerCash handling serviceReliable team worker Engaging personalityNeat, clean and professional Excellent multi-taskerappearance Rapid learnerComfortable standing for long Goes above and beyond fortime periods employerMath and language skills Knowledgable with excel, word,

and Outlook

EXPERIENCE

05/2016 to Current Server/Bartender

PJ's Pub & Grill Tulsa, OK

Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly definedexpectations.Collected, monitored and evaluated customer requirements to achieve desireddelivery time and order fill rates.Resolved customer questions, issues and complaints.Developed and implemented policies, procedures and process improvementinitiatives to improve retention rates and increase customer satisfaction.Developed rapport with the customer base by handling difficult issues withprofessionalism.Created training manuals targeted at resolving even the most difficult customerissues.Improved service quality and increased sales by developing a strong knowledgeof company's products and services.

12/2017 to Current Receptionist

Longbow Asset Management Tulsa, OK

Answered phones, answered emails. Greeted costumers. Sent out mail.

EDUCATION AND TRAINING

2019 Psychology

Rogers State University Claremore, OK, United States Of America

ACTIVITIES AND HONORS

Rogers State Cross Country1904 Juniorettes

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